Skills

Communication Test Customer Service Attention to detail Operating Systems Project Management

Job Specifications

Manager's Update:

Minimum educational qualification: AS/BS/MS

This position is falls under international pricing team

This person needs to do the hands on support on pricing as per the client needs

Must be familiar with pricing systems or activities

Must have exp. with some sort of business data

They have an option for level II & III. (Level II requires 3+ & Level III requires 5+ Years of experience)

Prior data validation & verification exp. would be helpful

Must have exp. with large data sets, formulas, and MS Excel

There is no industry preference but regulated industry exp. would be considered as 1st preference

This role more as a Business Analyst/Systems Support role who has worked on maintain and support pricing system

What are the top 3-5 skills, experience or education required for this position:

1. Strong attention to detail

2. Knowledge of basic project management concepts and practices

3. Strong organizational and communication skills

4. Understanding or familiarity with operating systems or management of large sets of data

5. Basic knowledge of health care/pharma industry

What are the top 3-5 skills, experience or education required for this position:

Strong attention to detail
Knowledge of basic project management concepts and practices
Strong organizational and communication skills
Understanding or familiarity with operating systems or management of large sets of data
Basic knowledge of health care/pharma industry

Title: Business Support Specialist

Job Summary:

The international pricing excellence team is responsible for maintaining systems and tools in compliance with the current pricing policy as well as being a central hub for pricing and reimbursement data to help drive decision making.
This role is responsible for supporting our pricing systems through issue resolution, data verification, enhancement testing, and collaborating with cross-functional stakeholders.

Key Responsibilities:

Track systems help desk tickets submitted and resolutions
High level trouble shooting and issue investigation
Collaborate with Business Technology System (BTS) function regarding issue resolution
Provide status updates to the business team on issues & enhancements
Verify/test system fixes
Provide system operations support to keep business decisions workflows active

Conduct system verification to ensure accuracy of prices and monitor general health of the systems including but not limited to:

Running price validation reports comparing internal and external data sources
Verify pricing information is flowing through adequately with other internal systems and platforms.
Consolidate and report back observations back to relevant internal stakeholders to assess need for further actions or improvements.

Qualifications:

Knowledge of basic project management concepts and practices.
Strong organizational and communication skills
Ability to work independently and as part of a team
Strong troubleshooting and customer service skills
Ability to prioritize tasks and manage time effectively
Understanding or familiarity with operating systems or management of large sets of data

About the Company

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