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Smart IT Frame LLC
Level 2 On-site & Remote End-User Support

Level 2 On-site & Remote End-User Support

On site

Brunswick, United states

Freelance

10-11-2025

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Skills

Windows Process Improvement

Job Specifications

Job Title: Level 2 On-site & Remote End-User Support

Location: Brunswick, GA - onsite

Top Skills:

1. Desktop / Windows 11

2. Mobility

3. RDS

Job Description/ Responsibilities:

• Desktop Support (Desktop & Laptop Hardware, Windows 11 & Office 365)

• Printers (Adding, troubleshooting, maintenance kit installation)

• Mobility (handheld scanner and mobile phone support)

• Ticket management including follow up and escalation using Service Now solution

• Continuous Improvement of the IT environment to better operations

• Coordination between Internal \ External Customers and IT Management on major incidents, process improvement, and new requirements

• Production floor and typical office environment support

• Executive support as required

• On-site and remote support of other offices as needed

• Work with IT colleagues as part of a distributed international team

About the Company

Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors. Specializing in a comprehensive range of end-to-end services, including Artificial Intelligence (AI), Machine Learning (ML), IT ... Know more