Skills

Go Customer Service Networking Operating Systems TCP/IP

Job Specifications

About the Role:

The Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role.

Desirable Skills / Experience:

Onboarding/offboarding experience (joiners, movers, leavers)
Asset management
Good interpersonal skills (previous experience in retail or customer services advantageous)
Positive can-do attitude, focussing on customer satisfaction, willing to go the extra mile
Process and procedure driven
Excellent verbal and written skills
Task management and prioritisation, adhering to SLAs and KPIs
Passionate about technology
Knowledge of computer hardware and troubleshooting hardware-related incidents
Experience building laptops/desktops
Understanding of print servers and printers
Understanding of TCP/IP networking

In return, and for the right candidate, LMAX offers an exciting opportunity to join a forward-thinking, inclusive, entrepreneurial financial services company, supporting and facilitating individual career goals with a focus on corporate social responsibility and employee engagement.

Requirements

Minimum 1 years' experience in similar role, supporting corporate business, accustomed to corporate environments
Experience of service desk system such as Service Now or similar
Knowledge of Operating systems and related software packages
Experience supporting mobile devices and MDM applications

Benefits

25 days of holiday
Bonus
Pension contribution
Private medical, dental, and vision coverage
Life assurance
Critical illness cover
Wellness contribution program with access to ClassPass
Plumm Platform
Five volunteering days
Give as You Earn initiative
Learning and development programs
Electric Vehicle Scheme
Cycle to Work Scheme
Season Ticket Loan

About the Company

The LMAX Group is the leading independent operator of institutional execution venues for FX and digital assets trading. LMAX Group is unique in offering market access to all FX customer segments, transforming the world’s largest asset class to an open, transparent marketplace with fair, precise & consistent execution. LMAX Group services funds, banks, asset managers and retail brokerages in over 100 countries. The Group builds and runs its own high performance, ultra-low latency global exchange infrastructure, which include... Know more