Skills

Problem-solving Sales Relationship Building Customer Service Attention to detail Training Organization

Job Specifications

Renewal Specialist

Who We Are

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

This Role

In this integral role of Renewal Specialist, you will report to the Sales Operations Team Leader and be responsible for supporting operations and managing various media contracts, licenses and warranties.

Key Responsabilities

Key Responsibilities:

Execute on workflows to capture, manage and track subscriptions, licensing agreements and warranties.
Work with the Renewals Team Lead to resolve workflow challenges and improve processes.
Maintain a high level of customer service within the organization.
Maintain strong relationships, and work with channel partners to obtain renewal quotes on behalf of internal sales teams.
Review and verify the accuracy of all quotes, ensuring information is correct before passing it on to the sales team.
Manage the invoicing process for cloud-based subscriptions and licenses, ensuring accuracy and timely delivery to customers and internal teams.

Qualifications

College degree (DEC) or equivalent.

2-4 years of experience in sales support (technology sector preferred).
Experience with subscription management systems.
Self-motivated, ambitious and interested in working directly with colleagues to overcome challenges.
Passion for relationship building and creative problem-solving.
A proactive, responsible approach to sales and operations with a strong attention to detail.
Ability to demonstrate resiliency in adverse situations.
Ability to prioritize requests to ensure tasks are completed in a timely manner.
Natural curiosity and desire to learn, grow, and develop your skills.

Why Quadbridge

Invest in Your Future – Benefit from our RRSP program to help you plan ahead.
Grow With Us – Take advantage of ongoing professional training and development opportunities.
Comprehensive Coverage – A complete health, dental, life and LTD insurance plan
Top-Tier Equipment – We provide everything you need to do your best work.
A Vibrant Workplace – Join us for monthly social and team building events.
Perks You’ll Love– In our Montreal office, enjoy an onsite chef and gym.
Stay Connected– Receive a phone allowance to keep you plugged in.
Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

About the Company

Quadbridge Inc. is a leading-edge, full-service IT Solution partner that specializes in hardware and software supply to medium and large enterprise clients in both the U.S. and Canada. Whether your company needs are simply hardware or a fully integrated IT solution, our experienced account managers are able to customize a strategy tailored to your company needs. For long-term solutions we are there from conception of a project to implementation and management. We pride ourselves on our client relationships and putting togeth... Know more