Skills

Dynamics Test Problem-solving Organization

Job Specifications

To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications
Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
Field incoming problem tickets to resolve application and software issues (ERP)
Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Maintain and enhance performance of all new and existing software and applications across the organization
Identify and learn appropriate software applications used and supported by the organization
Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
Take ownership of application change requests and involve the appropriate parties to see the request to completion
Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly

About the Company

YASH Technologies is a consulting-led transformation partner with a proven track record of helping customers address their current and prospective digital transformation challenges. Recognized as "Large enough to transform and small enough to care," our customer-centricity and robust value systems have helped us earn the trust of our clients globally and enabled us to be the "Digital Partner of choice" of 75+ global F500 companies. We combine battle-tested consulting, technology, advisory, and outsourcing services capabiliti... Know more