Job Specifications
Smartedge’s Client is looking for an individual to help with their ServiceNow Developer / ServiceNow Engineer @ London, UK (Hybrid Working)
Key area:
Op:1
We are looking for a ServiceNow Developer / ServiceNow Engineer with DevOps , CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB), while driving automation initiatives across infrastructure and application environments. The ideal candidate will have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance.
Key Responsibilities
CMDB Management
Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity.
Define and enforce governance policies for configuration item (CI) lifecycle management.
Integrate CMDB with monitoring, discovery, and asset management tools.
Perform audits and reconciliation to ensure CMDB compliance with ITIL standards.
Automation Initiatives
Develop and implement automation scripts and workflows for infrastructure provisioning, configuration, and application deployment.
Integrate CMDB with DevOps pipelines to enable automated updates of configuration items.
Build automated solutions for CI/CD, monitoring, and reporting.
Integration & Collaboration
Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs.
Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform).
Work closely with change and incident management teams to ensure CMDB reflects real-time system states.
Governance & Compliance
Ensure CMDB aligns with ITIL and organizational compliance requirements.
Provide reporting and analytics on CMDB health, automation efficiency, and CI lifecycle.
Support audits and risk assessments by maintaining accurate configuration records.
Continuous Improvement
Identify opportunities to enhance CMDB usability and automation coverage.
Stay updated on ServiceNow CMDB capabilities and DevOps automation trends.
Recommend and implement best practices for CMDB and automation processes.
Required Skills & Qualifications
Technical Expertise
Hands-on experience with ServiceNow CMDB and ITSM modules.
Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef).
Proficiency in scripting languages (Python, PowerShell, Shell).
Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps).
Experience with cloud platforms (AWS, Azure, GCP).
Op:2
We are seeking a ServiceNow Developer / ServiceNow Engineer with Change Management (SNOW) to join our IT operations team. This role will focus on managing and automating change processes within ServiceNow (SNOW), ensuring seamless integration with DevOps pipelines, and maintaining compliance with ITIL standards. The ideal candidate will have strong expertise in ServiceNow Change Management, DevOps practices, and automation tools, with a passion for improving operational efficiency and governance.
Key Responsibilities
Change Management Operations
Administer and manage ServiceNow Change Management modules.
Ensure all changes follow ITIL-compliant processes and organizational policies.
Coordinate with stakeholders to assess, approve, and implement changes with minimal risk.
DevOps Integration
Integrate ServiceNow Change Management with CI/CD pipelines (Jenkins, GitLab, Azure DevOps, etc.).
Automate change request creation, approvals, and deployments using ServiceNow APIs and workflows.
Collaborate with development and operations teams to streamline release management.
Governance & Compliance
Monitor adherence to change management policies and audit requirements.
Provide reporting and analytics on change success rates, risks, and trends.
Implement guardrails to ensure production stability during deployments.
Continuous Improvement
Identify opportunities to optimize change processes and reduce manual effort.
Develop scripts, workflows, and automation solutions to enhance efficiency.
Stay updated on ServiceNow features and DevOps best practices.
Required Skills & Qualifications
Technical Expertise
Hands-on experience with ServiceNow Change Management modules.
Strong knowledge of DevOps tools (Jenkins, GitLab, Azure DevOps, Ansible, Terraform).
Proficiency in scripting languages (Python, PowerShell, Shell, Groovy).
Familiarity with cloud platforms (AWS, Azure, GCP).
If this sounds like a role you would be interested in or if you know someone in this field.
Connect with me or email me at nagamani.y@smartedgesolutions.co.uk
Alternatively, you can call me on Tel: +44(0)203 500 2108.