Skills

Communication Leadership Salesforce ServiceNow Negotiation Prioritization CRM Training Organization Process Improvement Organizational Skills

Job Specifications

Classification: Contract-to-Hire

Contract Length: 6 months

Location: Nashville, TN

Not open to C2C

CereCore is seeking a motivated and skilled Consulting Product Analyst to join our team onsite in Nashville. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring that solutions align with business objectives and deliver measurable value.

Summary

The Process Owner will work closely with internal and external stakeholders to design, implement and manage Salesforce application workflows. Operational responsibilities include, end-to-end ownership of one or more processes within the Salesforce application(s), creating requirements for implementation of processes, and serving as a subject matter expert within the ideation phase to determine the execution path.

Responsibilities

End-to-end ownership of assigned Processes (Design, Implement, and Execute)
Owns, creates, and maintains assigned process documentation, end-user training for assigned processes
Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately
Provides expertise in process design, including elicitation and prioritization of business requirements
Holds Enterprise accountable for following defined processes to ensure effectiveness and compliance, and escalates when variances are identified
Identifies and monitors process KPI’s and reports to leadership in agreed-upon cadence
Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity, efficiencies, and effectiveness.
Follows all ITIL processes in relation to personal/team ticket management
Investigates problems and risks to define propose solutions and/or mitigations
Implements a Governing Board to review and approve enhancement requests
Assists in prioritization and scope of work requests for either the Salesforce Development team or vendor engagement
Completes all assigned deliverables and contributes to success of projects and annual tool upgrades
Communicates with end users and other stakeholders through multiple channels
Implements and Facilitates User Review Groups
Builds and enhances relationships across the enterprise
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focus on quick and effective problem resolution.
Investigates and troubleshoots application issues, performs root cause analysis and works with the team to recommend and implement solutions.
Independently handles end-user requests and incidents, follows up to determine the resolution and communicates efficiently.
Serves as process expert and liaison on audit-related inquiries.
Focused collaboration with the SMO ServiceNow team including Developers and other Product Analysts, to ensure adherence to tool best practices and standards
Serves as process expert and SMO liaison on audit-related inquiries.

Position Requirements

Bachelor’s degree in Business, Information Systems, or related field
7+ years of experience with at least 3 years in CRM projects
Demonstrated knowledge of use case analysis and workflow design
Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats
Excellent conflict management and negotiation skills to consistently achieve “win-win” results
Passion and concern with improving the organization
Proven organizational skills
High energy, ambitious self-starter with an aptitude for learning and customer focus
Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
Working knowledge of vendor management principles and procedures.
Healthcare Inspired

About the Company

CereCore® provides EHR consulting and implementation services, IT and application support, clinical service desk, IT managed services, technical staffing, strategic IT consulting, fractional leadership and advisory services to hospitals and health systems across the U.S. and the U.K. Our heritage is in the hallways of some of America's top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that ali... Know more