Job Specifications
Job Summary
Dedicated to delivering exceptional user experiences, the Platform team (comprised of User Experience Specialists and Platform Analysts) leads the strategic development of CNA—our industry-leading ecommerce platform. From partner site onboarding to ongoing enhancements, we ensure a seamless, intuitive, and innovative shopping journey for our brand partners.
As a Platform Intern, you’ll play an active role in shaping what’s next—brainstorming, building, and testing new initiatives, refining existing functionality, and helping bring forward-thinking innovations to life. You’ll also contribute to creating resources that support platform education and alignment across the organization.
If you’re eager to collaborate with some of the nation’s hottest brands, are passionate about UX/UI and intuitive ecommerce platforms and motivated to make a meaningful impact on organizational success, we encourage you to apply and join us on this exciting journey! We’re just getting started.
Job Description
Your focused internship will allow you to work closely with the Clark National Accounts Platform department where you will directly observe and take part in understanding how our platform, CNA, functions today, gaining further knowledge into how and where we could implement improvements to better serve our customers while further familiarizing yourself with elements that might closely align with your own professional goals.
During this internship, you will learn the ins and outs of CNA to further understand how our customers are utilizing it to run their day-to-day operations at their restaurants.
Responsibilities
A Platform Intern is responsible for the customization, maintenance, and innovation of our e-commerce platform, CNA, to enhance the user experience for our modern, multi-unit foodservice customers.
What you’ll have an opportunity to do:
Support the team in analyzing platform performance and identifying areas for improvement
Assist in developing solutions to optimize platform efficiency
Collaborate with cross-functional teams to implement changes
Provide support in configuring and maintaining the platform
Participate in troubleshooting platform-related issues and propose solutions
What we’re looking for from you:
An ambition to learn and grow
Excellent written and verbal communication
An ability to multi-task in a fast-paced work environment
The capacity to learn and problem-solve
The flexibility to work well independently or as part of a team.
The consistent demonstration of a positive attitude
A commitment to relentless innovation
A conscientious approach to challenges and interactions
An ownership mentality
A passion for excellence
Physical Requirements
Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Remote Work Qualifications
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
Experience
The ideal candidate has a strong interest in technology, process improvement, and user experience.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
We are looking for driven, motivated candidates who:
An ambition to learn and grow within the world of user experience and/or project management
Excellent written and verbal communication
Keen attention to detail
High emotional intelligence and ability to work collaboratively.
The ability to plan and execute challenging, high-impact projects with persistence and efficiency.
The consistent demonstration of a positive attitude and the ability to remain patient, even under pressure
Experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to manage