Job Specifications
Role: QA – Salesforce Experince Cloud Specialist
Location: Columbus, Ohio
Primary Responsibilities:
Lead end-to-end testing efforts for Salesforce Experience Cloud and Service
Cloud implementations.
Design and execute comprehensive test strategies, test plans, and test cases.
Perform functional, regression, integration, UAT, and performance testing.
Leverage Salesforce Administrator skills to configure test environments and
validate configurations.
Hands on experience validating experience cloud in the following areas User
management and security (profiles, permission sets, roles, sharing rules), Page
layout and Lightning page configuration, Custom objects, fields, and
relationships, Validation rules, formulas, and roll-up summaries, Workflow rules,
process builder, and flows.
Test custom page layouts, record types, Lightning pages, and custom
applications.
Validate complex validation rules, workflow rules, process builders, and flows.
Create and manage test data across multiple sandbox environments.
Collaborate with Dev to validate migration accuracy and volume tests.
Execute security testing including profile, permission set, and sharing rule
validation
Perform accessibility testing (WCAG compliance) for Experience Cloud sites.
Document all migration artifacts and technical designs.
Document defects with detailed reproduction steps and severity classification
Collaborate with developers to reproduce and resolve defects
Conduct exploration testing to identify edge cases and usability issues.
Collaborate with business analysts, administrators, architects, and stakeholders
to gather requirements and translate them into test cases.
Lead UAT sessions and coordinate with business stakeholders
Provide testing metrics, status reports, and quality dashboards.
Required Skills & Experience:
6+ years of Salesforce QA/testing experience
3+ years of Salesforce Administrator experience
Multiple Experience Cloud (Community Cloud) and Service Cloud
implementation testing projects
Hands-on experience testing SSO implementations (SAML, OAuth)
Strong experience with sandbox configuration, setup, and management
Proven expertise testing custom layouts, validation rules, and automation
Experience with both manual and automated testing approaches
Knowledge of testing integrations and API endpoints
Experience with test management tools (JIRA, TestRail, qTest, or similar)
Understanding of Agile/Scrum testing methodologies
Experience testing Lightning Web Components and Aura Components
Knowledge of accessibility standards (WCAG 2.1)
Salesforce certifications required: Salesforce Certified Administrator (Preferred),
Service Cloud Consultant (preferred).
Excellent problem-solving, communication, and teamwork skills.
Nice to Have:
JavaScript frameworks (React/Vue is a bonus).
Agile/Scrum methodology experience.