Job Specifications
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
This role is essential for designing, implementing, and deploying scalable software solutions within the ServiceNow ITOM ecosystem that support high-availability environments and drive operational maturity across T-Mobile. The position focuses on developing, enhancing, and optimizing ITOM capabilities such as Discovery, Service Mapping, CMDB integration patterns, Event Management, AIOps, and automation services—ensuring they meet business and technical requirements. It requires close collaboration with engineering and platform teams to deliver high-quality ITOM features using modern architectures including microservices, virtualization, orchestration frameworks, and data-driven decisioning. The engineer applies independent judgment to solve complex technical issues, recommends design improvements, and ensures that ITOM capabilities integrate seamlessly with enterprise infrastructure and support T-Mobile’s technology strategy. Success is measured by the ability to deliver reliable, accurate, and automated operational insights that support organizational efficiency and superior customer experience.
Job Responsibilities
Design, build, and enhance ServiceNow ITOM solutions—including Discovery patterns, Service Mapping logic, automation workflows, federations/integrations, and operational dashboards—to ensure accurate, high-quality, and scalable outcomes. Conduct unit, integration, and platform testing to validate ITOM functionality and maintain high standards of reliability.
Drive architectural improvements across the ITOM stack by applying modern engineering practices, new ServiceNow capabilities, and cloud-native pattern methodologies. Recommend and implement enhancements that strengthen CMDB integrity, accelerate root cause analysis, and improve service health visibility.
Partner with cross-functional groups—including ITOM, CMDB, SRE, network, cloud, and application teams—to gather requirements, deliver aligned solutions, and ensure platform adoption. Provide mentorship and documentation that elevates team capability in areas such as Discovery tuning, CMDB architecture, integration patterns, and operational automation.
Support technology strategy by evaluating and applying current technologies that align with business goals
Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
Provide additional engineering support for adjacent ServiceNow modules (e.g., CMDB, CSDM, ITAM, or ITOM submodules) and contribute to enterprise automation or operational improvements as required.
Education And Work Experience
Bachelor's Degree Computer Science or Engineering (Required)
4-7 years - Technical engineering experience.
Knowledge, Skills And Abilities
Communication (Required)
Customer Service (Required)
Analytics (Required)
Technical Writing (Required)
Preferred Qualifications
Experience with ServiceNow Discovery, Service Mapping, Event Management, Agent Client Collector
Strong understanding of CSDM, CMDB modeling, dependency mapping, and data normalization
Experience developing ServiceNow integrations using APIs, MID Server architecture, scripted REST endpoints, and orchestration
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $113,600 - $205,000
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ338324
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team
About the Company
As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning 5G network that connects more people, in more places, than ever before. With T-Mobile’s unique value proposition of best network, best value, and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobi...
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