Job Specifications
Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500 manufacturers, from space rockets, to electrical cars, to robotics.
At Vention, you’ll work alongside driven and talented people who care deeply about their craft and the impact they create. We’re a team of high achievers who grow through meaningful work, solving complex challenges, learning fast, and seeing the results of our efforts every day.
We move quickly and aim high, but we do it together with care, collaboration, and respect. Our culture celebrates diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real difference.
Job Description
The Enterprise Customer Success Manager (CSM) at Vention will play a critical role in shaping the post-sale journey for our largest and most strategic accounts. Your mission is to ensure measurable client outcomes by bridging plant-floor realities with executive-level KPIs.
Your focus will be on three key impact metrics:
Client Uptime (targeting 99%+ plant availability)
Adoption (ensuring successful usage and integration of Vention’s solutions)
Net Dollar Retention (NDR) (renewals, upsells, and expansion)
This hybrid operational-commercial function is designed to maximize value realization, strengthen client partnerships, and position Vention as a strategic growth partner. You will collaborate closely with Account Executives, Operations, Support, Product, and Engineering to ensure customers achieve their goals and realize ROI.
As the first Enterprise CSM at Vention, you will also be instrumental in laying the foundation for a scalable Customer Success organization.
More specifically, your role will include:
Act as the primary relationship owner for ~75–100 strategic accounts, post-delivery, ensuring a smooth post-sale journey.
Conduct proactive health checks and Executive Business Reviews (EBRs) to identify risks, opportunities, and client objectives.
Build and track Success Plans tied to adoption milestones, uptime performance, and measurable ROI outcomes.
Monitor adoption, uptime, and usage patterns through analytics platforms; ensure plant uptime stays above 99%.
Partner with Account Executives to drive renewals and identify expansion signals, directly contributing to NDR growth (services, bundles, cell upgrades, etc.).
Serve as a trusted advisor, translating operational KPIs into executive-level business outcomes.
Capture and consolidate product feedback, delivering quarterly insights (top 5 friction points & trends) to Product and Engineering.
Collaborate cross-functionally with Sales, CS, Product, and Engineering to ensure seamless adoption and continuous improvement.
Champion the Voice of the Customer, influencing Vention’s priorities.
Qualifications
What You Bring to the Table
We’re looking for skills, intellect, and experiences that will help you succeed in this role but we also know that various profiles (not only the one described below) could be successful. If you’re excited about what you read and think you’d be a great fit, we encourage you to apply, even if you don’t meet every single qualification.
Bachelor’s degree in Engineering, Operations, or related technical field.
5+ years of experience in Operations, Plant Management, or Industrial Automation (must have worked directly in plant/operations/engineering environments).
Proven ability to manage large enterprise accounts, balancing operational detail with executive influence.
Strong data literacy with experience using data analytics tools.
Excellent communication and presentation skills, with a track record of leading executive-level reviews.
Ability to collaborate cross-functionally with Sales, CS, Product, and Engineering to deliver client outcomes.
Trusted advisor mindset, focused on client ROI and long-term partnership.
Bilingual (English and French), both spoken and written.
Additional Information
What We Offer
Career pathing: Real opportunities to grow through personalized development plans, bi-annual employee reviews, and mentorship program
Professional development: Continuous training in performance management, inclusive leadership, leadership operating model, team building, and giving/receiving feedback
Gender diversity & inclusion: Pay equity reviews, inclusive policies, and a Women’s Employee Resource Group offering networking, mentorship, and quarterly learning sessions.
Hybrid work: Enjoy flexibility with our hybrid model, allowing you to work from home on select days.
Community engagement: Two paid volunteering days per year to give back to causes you care about.
Central location: Regular team gatherings and a collaborative office space in the heart
About the Company
Vention empowers small to large manufacturers to design, program, order, and deploy automated equipment in a one-stop-shop Manufacturing Automation Platform. Vention is headquartered in Montreal, Canada, with an additional office in Berlin, Germany. Our technology powers over 18,000 machines across 4,000 factories in 25 industries.
Know more