Skills

Communication Sales Training Coaching

Job Specifications

About The Role

SMT GB is seeking a Product Specialist to be responsible for providing effective, efficient high level technical support for Volvo products, working closely with the Regional Management Teams, SMT approved Dealers, SMTGB depot personnel within your designated geographical area.

What you will be doing:

To provide technical support to the Dealers, SMTGB staff and customers, carry out site visits where necessary, and attend meetings with customers either at SMT depot, dealer or customer premises. Investigate, diagnose, liaise and report, where unusual failures / customer complaints have occurred.
Report unusual & repetitive failures into the Chain reporting system. Ensuring that communication of the issue is clear & concise
Highlight dealer engineer training requirements through engineer assessments in partnership with Dealers and Regional Management
Build and maintain relationships with the Dealer network and customers, maintain relationships with key and existing customers
When required assist the sales support department with technical modifications, supplier product testing and evaluations, including the preparation of documentation.
Use information collected from failure investigations to aid the company in invoice disputes and / or use the information to resolve further issues.
Become aware of competitor after sales field activities and feed these back through the technical support team.
Hold regular documented meetings with dealers to discuss current and on-going cases. On request investigate and advise on all dealer technical issues including warranty and customer disputes.
Carry out formal and informal product training.
Carry out specific Product Training in support of SMTGB Training Department.

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

Proven experience within the construction industry
Hold a recognised Apprenticeship NVQ 3 with Construction Equipment or Engineering based field or equivalent work experience
A sound understanding and working knowledge of all VCE products
Extensive knowledge of Electronics / Hydraulics
Specialist in fault finding and troubleshooting
Excellent communication and interpersonal skills
Ability to build and maintain relationships with customers
Self-motivated and driven to achieve results
Ability to work independently and as part of a team
Prepared to travel inside and outside of the UK for client visits and product training
A valid driver's license

Desirable:

E-Mobility Knowledge / training / awareness

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

5% Employer Pension contribution
25 days annual leave + Bank Holidays
Cycle to Work Scheme
Life Assurance 4 x annual salary
Yulife - Wellbeing App offering discounts and vouchers
Financial/Physical/Mental Health Counselling and Coaching sessions
Free Will writing service
EAP, which includes 24/7 Doctor access
Healthshield - Cashplan for all employees
Family Friendly policies
Company events

About the Company

SMT GB markets Volvo Construction Equipment products including wheeled loaders, articulated haulers, hydraulic excavators, utility equipment and road equipment products in Great Britain. Established in Great Britain in 1967 the SMT GB dealership has an established reputation for market leading quality equipment and unrivalled customer support. Operating from eight Customer Support Centres throughout Great Britain, supplemented by strategically located home based engineers, we are able to offer the level of support that you w... Know more