Job Specifications
Work Location:
Toronto, Ontario, Canada
Hours
37.5
Line Of Business
Technology Solutions
Pay Details
$76,800 - $115,200 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
Job Summary:
We are seeking a detail-oriented and collaborative Sr. Salesforce Business Systems Analyst (BSA) to join our team. The BSA will act as the liaison between business stakeholders and technical teams, ensuring that Salesforce solutions align with business goals. The role involves gathering requirements, analyzing business processes, and contributing to the design and optimization of Salesforce-based systems.
Key Responsibilities
Lead requirement gathering sessions with business stakeholders to gather, analyze, and document business requirements related to Salesforce and connected systems.
Translate business needs into detailed technical user stories, functional specifications, and process flows.
Collaborate with Salesforce Architect, developers, and QA teams to design and implement solutions.
Assist in backlog grooming, sprint planning, and UAT for Salesforce projects and enhancements.
Maintain a deep understanding of Salesforce features, configuration, and integration capabilities.
Identify opportunities to optimize or automate existing processes using Salesforce.
Provide end-user support, training, and documentation to drive adoption and efficient use of the platform.
Ensure data integrity, security, and compliance within the Salesforce environment.
Monitor and analyze system performance and provide recommendations for improvements.
Analyze and classify incoming incidents to identify patterns, recurring issues, and potential system problems.
Excellent communication, leadership, and interpersonal skills
Required Qualifications
Bachelor's degree in information systems, Business Administration, or related field
5+ years of experience as a BSA, with at least 3 years focused on Salesforce implementations.
Strong knowledge of Salesforce platform functionality and limitations.
Experience with both functional and non-functional testing specifically on Salesforce platform.
Experience with Agile/Scrum methodologies.
Excellent communication and interpersonal skills; able to interact with both technical and non-technical stakeholders.
Proficient in writing user stories in Jira & Confluence, process documentation, and test cases.
Regulatory compliance experience in Banking.
Experience creating custom reports in Salesforce.
Preferred Qualifications
Salesforce certifications - Administrator, Business Analyst & Experience Cloud.
Familiarity with data migration and data management tools (e.g., Data Loader, Salesforce Inspector).
SQL querying skills with ability to independently extract data from SQL databases
Who We Are
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD