Skills

Communication Python Data Analysis SQL Customer Service Research Programming Project Management Analytics Spring

Job Specifications

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Operations Analytics Co-ops work with analytics professionals in the operation supporting one of the following functions or departments:

Integrated Operations Planning (IOP) – optimizing aircraft schedule and resource availability to maintain peak on-time performance
Operations Digital & Decision Science (ODDS) – developing decision science tools and digital product solutions
Corporate Safety, Security & Compliance (CSSC) – Supporting the safety and security of the airline and its employees
Airport Customer Service (ACS) – improving airport processes and managing performance
Crew – improving Pilot and Flight Attendant operations and performance efficiency
Delta Connection (DC) – supporting end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines
Flight Operations (FOP) – managing aircraft and gate to gate operations and performance
Onboard Services (OBS) – optimizing process, supply, and inventory of inflight products and services
In-Flight Services (IFS) – enhancing customer onboard experience and catering operations and performance
Operations & Customer Center (OCC) – tracking on-time flight metrics, weather, day-of flight analyses
Central – managing centralized operations and competitive performance analyses

Though individual responsibilities will vary by function or department, some common work responsibilities are listed below:

Measure current operational performance and/or customer satisfaction
Identify optimization opportunities to reduce injuries and security line wait times
Research, analyze, and interpret operational data
Develop new reports and dashboards and automate existing ones
Perform reliability/root-cause analysis for parts and maintenance
Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
Seek operational improvements to reduce aircraft taxi time and flight time
Maintain, run and improve staffing models to support airport operations
Provide strategic and operational support and develop performance metrics and goals
Develop success factors and statistical evaluations of new procedures

What You Need To Succeed (Minimum Qualifications)

Students are required to complete three alternating semesters of work and school; all rotations must be completed before the student's graduation. Note: Students are not permitted to work part-time hours and should refrain from taking classes and working as a co-op in the same semester. The full-time work schedule for this role, while remaining actively enrolled in an approved undergraduate curriculum, is as follows:

Spring 2026
Fall 2026
Summer 2027
Please ensure that this alternating semester rotation works with your university, curriculum, and/or academic advisor before applying.
Enrolled in an Undergraduate program in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, Information Systems, or similar 4-year degree program
Available for three alternating semesters for full-time work
Ability to report in-person to Delta’s World Headquarters (Atlanta, GA) or willing to relocate each semester (housing stipends will be provided to students who meet the minimum criteria)
Team oriented and highly supportive of continuous improvement methodologies
Strong organizational, project management, and verbal/written communication skills are essential
Proficiency in Microsoft Office Suite and data analysis tools and concepts
Proficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferred
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

Benefits and Perks to Help You Keep Climbing

About the Company

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Know more