Skills

Communication Quality Management Customer Service Training Recruitment

Job Specifications

Quality Management

Hybrid

Employed

37.5

Canterbury

CT1 2XJ

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

The Information Governance Lead will serve as the primary point of contact for all information governance queries. This role is pivotal in ensuring individuals’ rights to access their personal data are upheld, and that Psicon complies with all relevant legal and regulatory requirements.

Principle duties and responsibilities will include but not limited to:

Support Psicon’s Group Compliance Manager in delivering the annual Information Governance (IG) work plan, including working with Information Asset Owners (IAOs) to complete actions, review policies, and project-manage IG work streams.
Process and manage data subject access requests, ensuring timely responses in line with legislative requirements.
Oversee other data subject rights, including erasure, objection, rectification, restriction, and the right to be informed.
Proactively identify and respond to risks or incidents that may compromise the confidentiality of staff and client information.
Support investigations into breaches of confidentiality and contribute to resolution and reporting.
Collaborate with the Complaints Team to manage responses to complaints and issues related to IG.

Person Specification

In-depth understanding of the Data Protection Act 2018, GDPR, and practical experience applying these principles.
Working knowledge of Data Protection Impact Assessments (DPIAs).
Degree-level education in a relevant subject or equivalent qualification/experience in a specialist area.
Extensive experience handling subject access requests and other individual rights requests.
Excellent written and verbal communication skills.
Proven capability to identify and mitigate data protection risks.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

The best possible customer service.
The most efficient and effective clinical work.
A thriving and engaged workforce.
A truly inclusive organisation.

Benefits Include

Annual leave of 32 days a year (inclusive of bank holidays).
Flexible annual leave scheme providing the ability to buy or sell back additional days.
Well-being days.
Birthday lie in.
Pension scheme (with the option of enhancing via salary sacrifice).
Cycle to work scheme.
Employee Perks via Psiconnect – our reward gateway packed with discounts.
Access to the Blue Light Card membership.
Pastry Mondays.
Funded social events.
Staff well-being bursary scheme.

Additional Information / Contacting Us

For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106 for more information.
Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.

About the Company

We offer the highest quality diagnostic assessments, treatment and support for autism, ADHD and mental wellbeing.. Psicon is a leading and rapidly growing provider of neurodevelopmental assessments for Autism and ADHD, and works extensively with the NHS, as well as providing private assessments to the public. The organisation offers a full range of assessment and treatment services across the lifespan and is one of the largest providers of neurodevelopmental services across all age groups in the UK. Psicon is part of th... Know more