Job Specifications
Toyota Financial Services have an opening for an experienced Application Support Specialist.
About the Team:
Apart from BAU the Application Support Specialist team are a key gateway between the business and application vendors, working closely alongside the Project team and other BTS teams to deliver change and improved ways of working. This is a varied role with exposure to different systems, interfaces and architecture.
To the successful individual, the team says that this is a chance to work as part of a great team and the chance to work for a company that offers genuine work / life balance.
About the ‘Department':
The Business Technology Solutions (BTS) department are responsible for delivering end-to-end business technology and change through key functions of Governance, Change, Delivery and technical Operations. They look after both TFSUK and KINTO UK. The mission of BTS is to Give (giving the business the technology, applications and services it needs), Guide (guiding the business through changes using expertise and experience) and Guard (always protect the business).
What you'll be doing:
Providing proactive 1st to 3rd line support for business applications and services, ensuring a high quality of service to all customers
Working in a rota with 3 others to provide support during business hours 8-6 Mon-Fri and out of hours cover, e.g. at Month End and for releases
Manage tickets and outcomes against agreed service levels, ensuring personal and team Service Level Agreement targets are met
Maintain systems knowledge and expertise to support business applications and services
Develop a thorough understanding of the business and our customers including products, services, channels, key processes, IT systems, infrastructure, and drivers for change
Work with internal teams and external suppliers to service requests, resolve incidents and deliver change
Configure and maintain systems including managing accounts, parameters, roles, workflows and interfaces
Undertake maintenance and enhancement activities to support the business
Support change with impact assessment, input into design, configuration and service transition of new services or changes to existing services
Create, maintain, and share knowledge and documentation across the team and department to reduce single points of failure and enhance service levels
Actively participate in the resolution of major incidents, post-incident reviews and change implementation reviews
Engage in service improvements, making recommendations to improve stability, functionality, and customer satisfaction
Build and maintain effective relationships with colleagues, customers, and suppliers
Provide advice, guidance and estimates to the Solution Design process as required to ensure proposed solutions are operationally supportable
Represent IT in a professional manner in all forms of contact with both internal customers and external parties
Contribute to the effective financial management of UK IT, ensuring areas of responsibility remain within agreed budgets and all expenditure is approved in accordance with the governance structure
Keep up to date and comply with prevailing regulations
Requirements
Key Experience & Skills:
Experience in a similar IT application support position, providing direct technical support to systems and applications end users
Demonstrable problem solving and analytical skills
Technical skills to enable information gathering and analysis e.g. good understanding of SQL, Operating System knowledge, data movement and web interfaces
An aptitude for technical concepts and ability to learn and understand complex systems
Ability to develop systems knowledge to become a subject matter expert
Experience of managing vendors' tickets to resolution within Service Level Agreements
Experience administering and configuring systems and managing change
Desirable:
Experience supporting robotic process automation or other process automation
Technical awareness of Retail Point of Sale, Contract Management, or reporting systems/services
Technical
Benefits
At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
Hybrid working pattern is 2 days in the office and 3 days from a location of your choice
Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
Generous annual leave of 25 days which increases with service and holiday purchase option
Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
Employee Assistance Program
Eye tests
Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate
About the Company
Based in Epsom, Surrey, Toyota Financial Services (UK) PLC offers a range of innovative finance and insurance products to drive the future of mobility. Whether it’s a brand new Toyota or Lexus, an approved used vehicle, a light commercial vehicle or a new business fleet, our flexible finance packages are built around our customers mobility needs.
Lexus Financial Services and Redline Financial Services are trading names of Toyota Financial Services (UK) PLC.
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