Skills

Communication Teamwork Data Governance HubSpot Problem-solving Decision-making Sales CRM Attention to detail Training Analytical Skills Marketing Organizational Skills

Job Specifications

This position is located in Phoenix, AZ (in-office)

The CRM Specialist will play a crucial role in managing and optimizing our CRM system. This position requires a strong analytical mindset and a deep understanding of customer engagement strategies to enhance our marketing efforts and client relationships. The ideal candidate will work closely with sales, marketing, and IT teams to ensure the effective implementation and utilization of the CRM.

Key Responsibilities:

Manage and maintain the CRM system to ensure data accuracy, integrity, and security
Data Hygiene Execution
Daily sweeps for duplicates, missing required fields, and unassociated documents
Maintain product mix accuracy (current and historical) on Company records
Routing & Safety Nets
Monitor lead routing, response timers, and escalation rules; maintain a one-sequence-per-contact guardrail
Resolve ownership conflicts quickly and document outcomes
Provide training and support to team members on CRM best practices and usage
Generate regular reports and dashboards to track CRM performance and provide actionable insights for decision-making
Stay updated on industry trends and best practices within HubSpot

Qualifications:

1-3 years of experience in CRM management, preferably in the automotive industry
Proficiency in CRM software (e.g., HubSpot, similar platforms) is a plus
Strong analytical skills with the ability to interpret data and generate reports
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams
Proven ability to manage and prioritize multiple projects simultaneously, ensuring timely completion while maintaining attention to detail and quality
Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously
A proactive mindset with a focus on problem-solving and continuous improvement
General understanding of Data Governance Core Principles - Required

Why Join Us?

At Dealer eProcess, we value innovation, teamwork, and a customer-centric approach. As a CRM Specialist, you’ll have the opportunity to make a significant impact on our business and our clients’ success. We offer competitive benefits, professional development opportunities, and a vibrant workplace culture.

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About the Company

Dealer eProcess (DEP) is an award-winning website & digital marketing agency helping dealerships enhance their customer experience and drive sales. Since 2008, DEP has been at the forefront of innovation by providing dealers with advanced online tools and exceptional 24/7 customer support. With countless industry awards and a 99% customer satisfaction rating, DEP has cemented its position as a recognized leader in the industry. DEP’s latest innovation is Everest, the AI-powered platform built for peak dealership performance.... Know more