Job Specifications
Job Description
At Bond, we build deeper brand loyalty and drive sustainable growth through innovative
customer experience solutions. We're a dynamic, forward-thinking team—and we’re
looking for seasoned professionals who can help shape the future of loyalty.
We’re expanding our national network of Customer & Employee Experience Consultants
to support exciting upcoming projects. This is your opportunity to play a key role in
transforming dealership cultures and elevating customer experience standards across the
country.
Why join the Bond CX/EX Consulting Team?
Be part of a high-impact, high-integrity organization driving transformation across
major industries.
Work on nationally recognized programs for major brands.
Join a collaborative, future-forward team that values innovation and relationships.
Flexibility to manage your schedule and preserve work/life integration while
traveling.
Make a meaningful difference - one store, one team, one customer at a time.
Let’s Create Bonds That Drive Loyalty
If you’re ready to use your experience to make a difference and help businesses level up
their customer experience, we’d love to connect.
Job Requirements
Your Skill Strengths & Qualifications:
10+ years’ experience in leadership, customer experience, employee experience,
coaching, consulting, and/or training.
Demonstrated success leading cultural transformation and/or customer
satisfaction initiatives.
Experience managing complex human-centric transformations involving people,
processes, and technology
A consultative *and* coach-like approach that builds credibility quickly, builds
consensus, and inspires transformation.
Strong facilitation skills and comfort speaking to various audiences - from executive
teams to deskless workers.
Proven ability to manage your own schedule, prioritize responsibilities, and meet
deadlines with minimal supervision.
Savvy with Microsoft Word, Excel, PowerPoint, and digital tools (Zoom, Salesforce).
Comfortable with data—able to present it in a meaningful way to drive action.
Valid Canadian driver’s license and vehicle/business liability insurance (or willingness to
obtain).
Advanced proficiency of the following skills: autonomy + collaboration,
discernment, critical thinking, agility + improvisation, relationship building, concise
+ detailed + influential communication, participant engagement, problem-solving,
active listening, giving feedback, fostering emotional intelligence.
Preferred Experience:
Automotive, retail, and/or hospitality industry experience.
Coaching or training certifications (e.g., ICF, CTDP, EQA).
Prior experience as an independent consultant.
You are right for the role if:
You’re approachable, adaptable, and can lead with influence rather than authority.
You inspire teams and leadership to embrace change and take ownership of both
customer and employee experiences.
You thrive in a high-travel, project-based environment and bring your best to each
engagement.
You’re savvy with technology, systems, and keeping organized to drive efficient and
optimal performance.
You know how to read a room, diffuse resistance, and energize a team toward a
shared goal.
You can figure things out on your own and aren't afraid to ask for help.
You enjoy the balance of working independently and as a team player.
You're comfortable standing in front of the room, at the boardroom table, and
grabbing a seat with team members in the lunchroom.
Job Responsibilities
About the Role:
As a Customer & Employee Experience Consultant, you’ll partner with automotive
retailers nationwide to consult, coach, and facilitate sessions that drive measurable,
people-first change. You’ll use your expertise to empower leaders and frontline teams with
tools, insights, and behaviors that elevate the customer journey.
This is a multi-month contract role, ideal for independent consultants who thrive in fast-moving environments, love to travel, and want to make an immediate and lasting impact
while building solid relationships with key store contacts
About the Company
Bond is the customer-intelligence driven engagement company. We help brands build stronger bonds with their customers. With our very own Bond Intelligence at the heart of all we do, we used zero, first and third party data, proprietary frameworks, behavioural science and over 15+ years of expertise & global market research enhanced by Bond’s AI to create lasting growth for our clients. Our dedicated teams of experts across our CX,HX, Loyalty Advisory, Loyalty & Marketing Operations and loyalty technology work with brands at ...
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