Skills

Communication Firewalls Problem-solving Customer Service Networking Windows Azure Active Directory

Job Specifications

IT Support Engineer (2nd Line) – Remote (North of England)
Salary: 35-40K
Location: Remote (North of England) with occasional travel to client sites (1–2 times per month)
Employment Type: Full-time / Permanent

About the Role
We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England, with occasional travel to client locations as required.
As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.

Key Responsibilities

Provide 2nd Line remote support across multiple clients.
Troubleshoot and resolve escalated technical issues efficiently.
Support, maintain, and administer Microsoft desktop and server environments.
Manage user administration, software installations, and system updates.
Assist with security best practices and support security tools where required.
Work collaboratively with the wider IT team to escalate and resolve complex issues.
Visit client sites on occasion (typically 1–2 times per month).
Essential Skills & Experience

Proven experience in a 2nd Line IT Support or similar position.
Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
Experience troubleshooting hardware, software, and network issues.
Understanding of cybersecurity principles and security tools (advantageous).
Excellent communication and customer service skills.
Ability to prioritise workloads and work independently.
Desirable Skills

Knowledge of cloud technologies such as Azure.
Networking fundamentals (DNS, DHCP, firewalls).
What’s In It for You?

Remote-first role with flexibility.
Supportive team environment with opportunities for professional development.
Exposure to a variety of modern technologies.
Occasional travel to client sites to build strong technical and customer relationships.

About the Company

SoCode was created in April 2016 to address the significant demand level and skills shortages limiting growth levels within the Technology sector. Our business and team have grown exponentially ever since and are operating from Norwich and Cambridge. With dedicated Consultants covering all specialist verticals within the technology sector, you can be safe in the knowledge that when partnering with SoCode; expertise, credibility and market knowledge come as standard. www.socode.co.uk SoCode is a global business, supporting ... Know more