Skills

Communication Sales Customer Service Prospecting CRM Training Marketing

Job Specifications

About this Position Join Our Commercial & Technical Team!

We are looking for a versatile and dynamic professional to join our team in a dual role combining Inside Sales and Technical Customer Support. You will be part of our commercial team specializing in adhesive, surface treatment, and sealing solutions for industrial manufacturing. This role offers the opportunity to leverage your commercial skills while developing technical expertise to support our customers and distributors.

What You´ll Do

Inside Sales (Remote Sales & Lead Management)

Generate remote sales opportunities and contribute to revenue growth.
Manage inbound leads efficiently, qualify them, and decide on the involvement of a field sales engineer.
Proactively build and develop strong relationships with customers and distributors through targeted sales prospecting.
Collaborate and engage with application engineers, field, and marketing teams to support commercial opportunities and development initiatives.
Design tailor-made solutions by analyzing customer needs and offering value-added recommendations from our product portfolio.
Achieve and exceed set sales performance targets (KPIs).

Technical Customer Support & Helpdesk

Provide technical support and advisory services for our adhesive solutions.
Respond to customer inquiries via phone and email in Dutch and English.
Assist customers in selecting the most suitable products for their applications.
Collaborate with local application engineers for advance technical request.
Work closely with local engineers to find the best technical solutions.

What makes you a good fit

Education: Bachelor’s degree (+3 years) or relevant working experience (+5 years)
Experience: CRM or ERP system experience (e.g. Sales force, ACE, Genesys Purecloud).
A first experience in sales, customer service, or operator technical support is a plus.
Sales-driven mindset with a strong focus on achieving and exceeding goals.
Excellent verbal and written communication skills in Dutch and English.
Curious, organized, and proactive, with a strong willingness to learn.
Ability to adapt quickly and take initiative.
Background in mechanical and/or chemistry is a plus.

Some perks of joining Henkel

A comprehensive training program on our products and solutions (3-month onboarding).

Hands-on technical training in collaboration with our engineering and lab teams.

A diverse and challenging role combining sales and technical expertise.

A dynamic and supportive work environment with an international team.

Opportunities to travel across Europe for client meetings and technical training.Meal Vouchers

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

About the Company

Henkel operates worldwide with leading innovations, brands and technologies in two business areas: Adhesive Technologies and Consumer Brands. Founded in 1876, Henkel looks back on more than 145 years of success. The company holds leading positions with its two business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies such as Persil, Schwarzkopf and Loctite. Henkel, headquartered in Düsseldorf / Germany, counts among the most internationally aligned German-based companies... Know more