Job Specifications
Are you passionate about shaping exceptional user experiences through innovative research? Apply Now!
Working with one of our top financial clients, this role calls for a UX Designer/Design Researcher and offers an exciting opportunity to influence impactful digital solutions within a collaborative and dynamic environment.
This position involves leading and supporting all phases of design research, from identifying opportunities to delivering actionable insights that drive user-centered design. You will work closely with cross-functional teams to understand complex challenges, develop research strategies, and champion human-centered principles to create meaningful experiences for end-users.
Responsibilities
Design and plan research activities, including defining research questions, selecting appropriate methodologies, and creating detailed research plans.
Manage participant recruitment via internal panels, vendor partnerships, or external sourcing, ensuring diversity and alignment with study goals.
Conduct various research methods such as ethnography, user interviews, diary studies, usability testing, card sorting, and experiments.
Analyze qualitative and quantitative data to uncover insights, trends, and user needs, then translate these findings into clear, compelling reports.
Present research findings through experience maps, personas, usability reports, and other formats to inform and inspire design teams and stakeholders.
Collaborate with product owners, designers, developers, and business partners to understand their research needs and provide supportive insights.
Develop research roadmaps aligned with project objectives and stakeholder priorities.
Oversee vendor relationships and manage external research partners as required.
Support and mentor interns or junior researchers, fostering a learning environment.
Contribute to the development of research strategies and best practices to ensure high standards of Human-Centered Design within the organization.
Promote awareness and understanding of research methodologies internally and externally, showcasing expertise and expanding the research community.
Desired Skill-Set
Deep expertise in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields, with 3-5 years of relevant experience.
Proven ability to design and execute comprehensive research studies using varied methods such as ethnography, interviews, usability testing, and experiments.
Strong analytical skills, proficient in qualitative and quantitative data analysis to generate actionable insights.
Excellent written, verbal, and visual communication skills for clear reporting and stakeholder presentations.
Effective project management and multitasking abilities, with experience balancing multiple research projects simultaneously.
Familiarity with research tools such as Figma, Confluence, and others.
Knowledge of inferential statistics and comfort with statistical analysis software (e.g., SPSS, R, SAS) is a plus.
Undergraduate or graduate degree in Psychology, Human-Computer Interaction, Anthropology, or related disciplines.
Ability to collaborate effectively across teams and build strong stakeholder relationships.
Nice to Have
Experience mentoring or supporting interns and junior team members.
Prior work in the financial services industry.
Familiarity with innovative research labs or emerging technologies.
Knowledge of advanced statistical analysis and experience applying research findings to product strategy.
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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