Job Specifications
The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services.
The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal disruption. The purpose is achieved through a combination of proactive and reactive measures.
The teams are divided into six core areas providing technical and service management expertise.
24/7 operations centre / service bridge
national IT service desks
service management and operations
service now delivery and innovation
specialist technical engineering resolution
service transition and technical assurance
Services are delivered to internal customers (product delivery teams), suppliers and NHS organisations.
The structure of Digital Operations and Service Management brings centrally provisioned IT Service Desks into one team and also builds on the strategy to deliver IT enterprise tooling that will enable IT operations efficiencies in the merged organisations.
As a Service Practitioner within one of our teams, you could be involved in a wide array of tasks to support in this activity. Examples include: -
Attending and contributing to stand-up meetings to discuss tasks, progress and issues.
Being responsible for the day-to-day tasks and activities required to support the ongoing running of the services. This could include taking responsibility, as an individual and as part of the wider team, for incident management, problem management, release management, capacity management, availability management, and business as usual stakeholder engagement.
Being responsible for contributing to the creation, and subsequent measurement, of performance metrics to address any service improvements.
Undertaking Stakeholder engagement and management, improving working relationships with the service suppliers and customers.
Being responsible for supporting the service manager with remedial work for service related risks, issues, escalations and stakeholder engagement.
Being responsible for improving relationships with end users to improve Service Management’s understanding of the service(s).
Being responsible for participating in service improvement activity through short, sprint based focussed activity.
Being responsible for supporting the team in the introduction of services from the design stage of the service lifecycle.
Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.
Our staff bring expertise across hundreds of specialisms — including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial — enabling us to design and deliver high-quality NHS services.
We Lead The NHS In England By
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
Making the NHS a great place to work, where our people can make a difference and achieve their potential
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money
Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.
If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.
For further details / informal visits contact: Name: Atif Mahmood Job title: Service Manager Email address: atif.mahmood2@nhs.net