Skills

Sales Customer Service Training E-commerce

Job Specifications

Location: **Please note this role is field based and requires frequent visits to clients on a regional basis four days a week. This role is predominantly covering Scotland with travel to Northern Ireland required**

Remuneration: Base salary dependant on experience - total package indicator c£65k - c£75k OTE.

About the role

The Customer Success Manager (CSM) role is pivotal in delivering Evolution Fundings next generation experience of service, products and promise to our customers. As a CSM, you will focus on retaining and growing the customer base by delivering exceptional value through consultancy, technical expertise, and outstanding customer service through our Digital Field Sales Team. Through a data-led approach, you will help drive the adoption of Evolution’s cutting-edge solutions, acting as a trusted partner to clients, ensuring that every client achieves their platform or product-specific goals from our broad range of products, services and Dealer in a Box proposition.

Why apply?

This is an exciting new type of Field Sales role for Evolution Funding that combines the best of technical support, customer service, and sales and offers the opportunity to have a real impact on digital transformation within the motor finance industry. This role also offers a structured CSM training program with opportunities for external accreditation and an excellent onward career path.

To apply, you will have:

A previous track record of creating & delivering complete digital strategies for clients (ideally in the motor finance industry).
Previous experience of working with senior level stakeholders / board members to understand their platform or product-specific goals.
Demonstrable experience of delivering tailored, data-led solutions to improve business performance and enhance digital adoption across a business.
Experience of partnering with media and fintech providers and other relevant parties to deliver integrated solutions.
A customer centric / customer first approach
An avid interest in E-Commerce / the Digital Financial Services industry

About the Company

Evolution Funding is the UK's largest used auto finance platform. Our scope and capabilities go far beyond that of a traditional broker. Evolution is at the forefront of digital finance journeys, with our technology powering a broad range of customer experiences in the motor finance market. Our innovative digital finance solutions are shaping the motor finance industry. Evolution’s powerful portfolio of products and services create compliant and optimised customer experiences, whilst maximising conversions for our partners. ... Know more