Skills

Communication Problem Solving Network Security Incident Response Microsoft 365 Problem-solving Attention to detail Training

Job Specifications

IT Solutions Apprenticeship at Wymondham High School

We’re seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.

Apprenticeship Overview

Salary: £7.55 an hour, Automatic pay increase after one year on programme for 19+ year olds
Working Week: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm
Hours: 37 hours per week
Duration: 24 months
Level 3 IT Solutions Apprenticeship standard qualification
Online training supported by our dedicated tutor
Location: Folly Road, Wymondham, NR18 0QT

What you’ll do at work

Maintain reliable internet and network connectivity across the Trust
Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
Install and configure hardware/software on workstations and devices
Set up and manage user accounts in Microsoft 365, MIS, and other systems
Maintain and contribute to an IT knowledge base for future problem-solving
Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
Carry out routine maintenance, replace consumables, and complete minor repairs
Keep accurate inventories and security mark equipment
Monitor and maintain network security, ensuring safe and appropriate use
Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
Set up and operate AV equipment for assemblies, school events, and performances
Film, edit, and produce video content for internal and external use.
Liaise with suppliers for AV equipment hire or purchase
Provide technical support for IT-related projects across the Trust.
Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
Assist with examination material preparation and submission

Desired Qualifications

GCSE English (Grade A*-C/9-4 or Level 2 equivalent) desirable
GCSE Maths (Grade A*-C/9-4 or Level 2 equivalent) desirable

Training Information

Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program
Depending on the apprentice’s needs, the frequency of these sessions may vary

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

#InspireLP

About the Company

The LMP Group strives to inspire ambition, learning and growth in people across the UK. With over 20 years of industry experience, we specialise in delivering solutions to schools, employers and individuals in order to grow and develop skills that help elevate the next generation. LMP is committed to developing educational programmes and activities that encourage others to learn and grow as people. Creating a brighter future can start at any point with just one small goal, a little support and a lot of ambition. LMP Educat... Know more