Job Specifications
At Mark1 IT, we’re a fast-growing Managed Service Provider (MSP) delivering trusted IT support and solutions to clients across the UK, with select international coverage. We pride ourselves on building real relationships, solving meaningful problems, and making our clients' lives easier - and we’re now looking for a talented IT Engineer to join our team.
If you're a capable, service-focused technician ready to grow, this could be your perfect next step.
What You’ll Be Doing
As an IT Engineer (Level 2), you’ll play a key role in delivering excellent technical support and ensuring our clients stay happy, secure, and productive.
Own 1st–2nd line issues and assist with 3rd line or projects under the guidance of senior team members
Manage client systems - Windows Desktop/Server, Microsoft 365, networking, firewalls, and VOIP
Support IT projects, including system upgrades and cloud migrations
Configure and deploy hardware/software with tidy, well-documented setups
Identify recurring issues and suggest improvements
Flag potential upsell opportunities to the wider team
Keep tickets accurate, clear, and up to date in HaloPSA
What We’re Looking For
At least 2 years’ experience in IT support, ideally in an MSP or multi-client environment - You might be stepping up from a Technician role and ready for more responsibility, or already in a Level 2 role and looking for better support and growth
Confident troubleshooting Microsoft 365, Azure, VOIP, Windows Server/Desktop, networking (TCP/IP, VPNs, firewalls)
Able to balance priorities, think on your feet, and own issues through to resolution
A clear communicator who builds trust with clients
Motivated, dependable, and always looking for ways to add value
Full UK Driving Licence (essential for going out to see our awesome clients)
Why Join Mark1 IT?
We’ve worked hard to build a business that treats people well and gives them space to grow. Here’s what you’ll get:
Career Progression: Paid training & certifications
Monthly Perks: £30 benefit – you choose (e.g. gym pass, Treat Box)
Extra Day Off on your birthday
Free Friday Breakfast for the whole team
Quarterly Socials: Team meals, go-karting, paintball, and more
Supportive culture where you’re treated like a human - not a ticket machine
Ready to Apply?
If you're looking for a role where your skills are recognised and your career is going places - we’d love to hear from you.
About the Company
Mark1 IT is an established Information Technology company, providing IT Support, IT Consultancy, IT Project Management and IT Contractual services to SME's and the Education sector in and around the Midlands.
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