Job Specifications
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
The Cloud Technical Operations Engineer is responsible for monitoring and supporting cloud applications in the Varian SaaS platform. This role is a conduit between the Customers, the SaaS Enablement team, and product engineering. They will work directly on product configurations and intensively interact with customer technical representatives, product owners, project managers, installation, service, engineers, and clinical services.
To be successful, candidates need to be technical while having relevant people skills to operate in a complex, global environment and in a highly regulated, technical industry.
Primary Responsibilities
Participate in the management and monitoring of all cloud infrastructure
Carry out production deployments, identifying and patching bugs and inefficiencies
Building monitoring and reporting frameworks as well as tools used to streamline and automate tasks throughout the platform lifecycle.
Troubleshooting critical production issues across the platform (AWS, Azure, Windows Server) and applications (Java Tomcat, Python, Perl)
Provide Customer Service including escalated support for problems and issues
Drive cross-functional teaming and collaboration within all business functions
Develop and maintain automation for server and application build, test, and deploy
Setup and monitor Cloud products on Azure using Azure App Insights or Dynatrace
Working closely with external and internal customers to complete the technical tasks for onboarding a customer to the platform
Minimum Requirements
At least 3 years of relevant experience in a Cloud Operations Engineering, TechOps, or Site Reliability Engineering role
You must possess exceptional verbal and written communication skills, an operations-oriented mindset, and a knack for technical firefighting, diagnostics, troubleshooting, and problem-solving.
Technology stack (Must have):
Cloud Provider – AWS or Azure (Preferred)
Monitoring- Experience with at least one monitoring solution Dynatrace, new relic, Azure app insights
Scripting – Hands-on experience with Python/Powershell
Network- Able to setup VPN connectivity using Azure\AWS solutions
CI\CD Tools – Experience with at least one CI\CD tool from TFS, Azure DevOps, team city & Jenkins
OS Admin – Windows(Preferred) And\Or Linux
Technology stack (Good to have):
Infra as Code- Experience with at least one ansible/terraform (preferred)/cloud formation
Knowledge of Containerization (Docker & Kubernetes)
Proved track record to plan and manage SaaS cloud-based configuration
Customer-centric focus to build high-level of trust
Ability, competence, and confidence to inspire and lead technical customer onboarding
Ready to fill gaps and reach over when a situation requires
Curiosity. You learn passionately.
What Will Set You Apart
Proven track record with SaaS platforms
Experience with Azure App Insights and/or Dynatrace
Experience working in the medical device industry
Excellent communicator that can explain complex technical problems competently with clinically oriented managers and customers.
Demonstrable people and relationships skills.
Self-motivated and well-organized.
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.
Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.
This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site
Equal Employment Opportunity Statement:
About the Company
Siemens Healthineers is a leading medtech company with over 125 years of experience. We pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our portfolio, spanning in vitro and in vivo diagnostics to image-guided therapy and cancer care, is crucial for clinical decision-making and treatment pathways.
With our strengths in patient twinning, precision therapy, as well as digital, data, and artificial intelligence (AI), we are well positioned to take on the greatest challenges in healthcare. We will co...
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