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LanceSoft, Inc.
Senior Information Technology Business Analyst

Senior Information Technology Business Analyst

Hybrid

Toronto, Canada

Senior

Freelance

08-12-2025

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Skills

Communication Leadership ServiceNow CI/CD DevOps Problem-solving Software Development Agile CI/CD Pipelines

Job Specifications

Information Technology Business Analyst

Location Address: 44 King Street W (44 KING) 11th Floor

Contract Duration: 5 months

Possibility of extension – Yes

Possibility of conversion to FTE - Yes

Must-Have:

1) 8+ years of experience as a technical BA

2) 3+ years experience in a technical domain (e.g., software development, operations).

3) 3+ years hands on experience with building and maintaining DevOps environments and CI/CD pipelines.

4) 3+ years experience working in Agile environments

5) 3+ years of experience with Release Management/automation

6) Familiarity with process analysis techniques (e.g., Value Stream Mapping, Six Sigma).

Nice-to-Have:

• advanced ITSM experience, especially with ITIL frameworks.

• Spanish language skills.

• Experience with ServiceNow DPR and Release Management.

• ITIL certification preferred

Soft Skills:

• Critical thinker with strong analytical and problem-solving abilities.

• Proven leadership in both people and process initiatives.

• Champions a high-performance, inclusive, and customer-focused culture

• Excellent communication and stakeholder engagement skills.

• Fluency in English.

Education & Certifications:

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.

About the Company

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We... Know more