Skills

Communication Jira Incident Response Salesforce ServiceNow GitHub CI/CD Stakeholder Management Change Management Problem-solving Linux Windows CI/CD Pipelines Server Management GitHub Actions

Job Specifications

Job Title: Release Manager
Location: United Kingdom (Remote)
Job Type: Fulltime
Stratacent is seeking a seasoned Release Manager with a 8-10 years of experience in managing end-to-end release processes in complex enterprise environments. The ideal candidate will have deep expertise in ITIL-based release and change management, along with strong technical skills in Salesforce (SFDC), GitHub Actions, and server operations across Windows and Linux platforms.
Responsibilities –
Own and manage the release lifecycle from planning through deployment and post-release support.
Coordinate with cross-functional teams to ensure smooth and timely releases.
Oversee Change Management processes including creation, approval, implementation, and closure of changes.
Manage and execute Salesforce (SFDC) deployments, including metadata migration and sandbox refreshes.
Perform Salesforce Admin tasks, ensuring system integrity and compliance.
Implement and maintain CI/CD pipelines using GitHub Actions.
Troubleshoot and resolve server-related issues across Windows and Linux environments.
Maintain release documentation, including runbooks, rollback plans, and release notes.
Ensure compliance with ITIL processes and organizational standards.
Conduct release readiness reviews and post-implementation audits.
Develop and maintain standard operating procedures (SOPs), incident response plans, and knowledge base articles, to enable efficient incident resolution and problem diagnosis.
Qualifications & Skills Required :
8+ years of experience in Release Management in enterprise IT environments.
Strong understanding of ITIL frameworks, especially Change and Release Management.
Hands-on experience with: Salesforce Administration and Deployment
GitHub Actions for automation and CI/CD
Windows and Linux OS troubleshooting and server management
Proven ability to manage multiple releases across diverse platforms.
Experience with ticketing and change management tools (e.g., ServiceNow, Jira)..
Proficiency in developing automation and release management tools along with scripts necessary for the construction, continuous integration, and deployment of software release.
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Preferred Qualifications:
Bachelor's degree in computer science, information technology, or a related field.
ITIL certifications, such as ITIL Foundation, ITIL Practitioner, or ITIL Service Manager, are highly desirable.
Salesforce Administrator Certification would be a plus

About the Company

Stratacent is all about delivering world class IT solutions that are perfectly aligned to client needs, no matter how complex they may be. We are highly focused on our customers and our primary goal is to exceed expectations with every client who partners with us, with solutions that are innovative, practical and versatile enough to take their business to the next level. Fast growing data streams make the world seem bigger, while at the same time, shrinking it to make it appear more inter-connected and accessible. Stratac... Know more