Skills

Jira ServiceNow Microsoft 365 Windows Active Directory

Job Specifications

Support Analyst, Service Desk, 1st line, COR7422

As part of continuing business growth, an IT Support Analyst / Service Desk Analyst is required to join one of the region's most successful accountancy firms. The successful Support Analyst / Service Desk Analyst will be the first line of support on a busy helpdesk, dealing with IT issues. Following a successful probation period, you will be able to work from home up to 2 days a week.

The Role

The Support Analyst / Service Desk Analyst, will join the IT team of a growing top 40 accountancy firm with offices across central and southern England, as they seek to provide an exceptional support service to c.500 users. The Support Analyst / Service Desk Analyst will be responsible for picking up helpdesk queries and investigating their resolution, or passing on to the 2nd line where appropriate.

Benefits

Up to 30 days' holiday
Matched pension contribution
Life assurance
Health cash plan
Flexible and hybrid working

What experience does the Support Analyst / Service Desk Analyst need?

Some prior commercial experience in a 1st line Service Desk role or similar
Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc.
Basic Active Directory experience, along with Windows, Microsoft 365, etc.
Good troubleshooting skills across hardware, software and basic network issues

I want to do that!

If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I’d love to hear from you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now!

Support Analyst, Service Desk, 1st line

Corriculo Ltd acts as an employment agency and an employment business.

#GB #ChannelB

About the Company

At Corriculo, we’re committed to matching the best candidates to the best employers - fast. Working across both the Scientific and IT/tech industries, Corriculo aims to offer insightful, specialist recruitment advice, services and career advice to employers and candidates alike. Our 40 years’ experience in the recruitment sector gives us access to a vast network of contacts and deep industry knowledge that helps both candidates and employers to get where they want to be. We understand how important a new job is, or how much... Know more