Skills

Communication Salesforce Sales CRM Effective Communication Organization Marketing

Job Specifications

About the job

We are looking for a detail-oriented Customer Services Administrator to provide maternity cover for 7 months, supporting our EMEA operations. This role is based in Paris and involves coordination with our headquarters in Singapore. The ideal candidate will have experience with Salesforce and be responsible for managing sales-related tasks, maintaining client relationships, and providing administrative support to enhance the operational effectiveness of our sales operations in the EMEA region.

Key Responsibilities

Salesforces Management:

Utilize Salesforce to manage customer interactions, track sales leads, and analyze sales data.
Ensure data accuracy and integrity within the Salesforce system (from lead generation/conversion to qualification of opportunities, product numbers to be up-to-date, expected shipment dates, level of confidence, next steps, close dates, etc.).
Reporting and Analysis: Support for building and analyzing of business and operations reports
Assist in budgeting and forecasting for the EMEA region, utilizing Salesforce data.

Order Management:

Process and track customer orders to ensure accurate and timely deliveries.
Manage and track the ordering process on salesforce (PO entry, proforma invoice issuing, payment tracking with the finance team, to communicate shipment/tracking details in coordination with HQ team).

Sales Support:

Assist the sales team with documentation, orders updates, and customer follow-ups.
Assist in the preparation and organization of sample management.
Process sales orders accurately and liaise with logistics and supply chain to ensure timely delivery.
Maintain comprehensive sales records and customer interactions in Salesforce.

Customer Coordination:

Act as a liaison between customers, logistics, and sales teams to resolve issues and maintain service quality
Serve as the first point of contact for client inquiries about the ordering process.
Update and manage customer accounts and records in Salesforce.

Communication and Collaboration:

Coordinate with the Singapore headquarters to align on sales strategies, policies, and updates.
Facilitate effective communication between the EMEA sales team and HQ in Singapore.

Required Skills and Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field.
Proven experience as a sales administrator, with significant experience using Salesforce.
Strong understanding of sales performance metrics and CRM software, particularly Salesforce.
Excellent organizational and multitasking abilities.
Outstanding communication and interpersonal skills, with proficiency in English and French.
Ability to work in a fast-paced, international environment.

Contract Details

Maternity Leave Coverage: 11 May – 31 August 2026
Contract Duration: 1 March – 30 September 2026 (7 months total)
Potential for Conversion: This role may transition into a permanent position based on performance and business needs.

About the Company

LANDI leads in payment and merchant professional solutions, distributing millions of POS devices yearly, totalling over 100 million units shipped. Our portfolio includes ECRs, Google-certified devices for indoor/outdoor mobility, and a comprehensive suite of solutions. Committed to innovation and quality, LANDI actively shapes the future of commerce. Know more