Job Specifications
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
YOU'LL HAVE THE OPPORTUNITY TO:
Facilitate business process reviews to identify customer requirements and processes
Create visual diagrams illustrating customer business processes
Create user stories based on customer requirements
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Develop technical requirements and specifications for customers and the technical delivery team
Learn and drive best practice contact center design into each and every aspect of solution delivery
Effectively manage aspects of projects and customer communications
Deliver customer end user training and documentation
Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Acquire new technical expertise and understanding of latest Salesforce features and major launches
Understanding of Contact Center routing strategies in Salesforce and Amazon Connect
REQUIRED QUALIFICATIONS:
4+ years project experience in a hands-on position
4+ years of experience with Salesforce in a development or configuration capacity
Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
Solid Understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architectur
California Annual Salary Range
$94,400 - $266,300 USD
Cleveland Annual Salary Range
$87,400 - $213,000 USD
Colorado Annual Salary Range
$94,400 - $230,000 USD
District of Columbia Annual Salary Range
$100,500 - $245,000 USD
Illinois Annual Salary Range
$87,400 - $230,000 USD
Maryland Annual Salary Range
$94,400 - $230,000 USD
Massachusetts Annual Salary Range
$94,400 - $245,000 USD
Minnesota Annual Salary Range
$94,400 - $230,000 USD
New York / New Jersey Annual Salary Range
$87,400 - $266,300 USD
Washington Annual Salary Range
$100,500 - $245,000 USD
Compensation at NeuraFlash, Part of Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, NeuraFlash, Part of Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and
About the Company
NeuraFlash, Part of Accenture, is your go-to AI consulting and ISV partner for Salesforce and AWS--here to help you reimagine personalized service and sales experiences at scale. As Salesforce's #1 Agentforce partner and a top GenAI partner for AWS, we're leading the way in innovation. In fact, we've implemented Agentforce for more customers than any other consulting partner. When you work with NeuraFlash, you get end-to-end expertise across Agentforce, Amazon Connect, Data Cloud, Revenue Cloud Advanced, Field Service, MuleS...
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