Job Specifications
Responsibilities:
Elicit, analyse, and document business, functional, and non‑functional requirements for the new telemetry system.
Conduct detailed as‑is and to‑be process mapping across operational, engineering, and control room functions.
Document data flows, alarm workflows, device behaviours, and integration touchpoints with systems such as RTS, SCADA, AOC, asset management, and data platforms.
Develop use cases, user stories, acceptance criteria, and backlog items for the programme’s delivery framework.
Facilitate workshops, discovery sessions, and playback sessions with diverse stakeholder groups.
Operations Telemetry Expertise
Analyse telemetry data behaviours including alarms, polling, protocols, and asset performance indicators.
Work closely with telemetry engineers, OT architecture, and network controllers to understand existing challenges and optimisation opportunities.
Support alarm rationalisation, telemetry standards development, and future‑state design.
Assist in defining device, communications, and data requirements for new telemetry architecture.
Ensure requirements reflect operational reality across regional sites, treatment works, pumping stations, and network assets.
Stakeholder Engagement
Build strong relationships with operational teams, control rooms, SCADA teams, OT/IT, project delivery, and external vendors.
Facilitate clear communication between operational experts and technical solution teams.
Manage expectations, challenge constructively, and ensure decisions are well‑evidenced and documented.
Programme Support
Support vendor evaluations, design review sessions, and solution validation.
Assist with testing planning, including UAT, field validation, and telemetry signal verification.
Contribute to change impact assessments, training readiness, and transition planning.
Ensure solutions align strategic objectives, regulatory commitments, and resilience needs.
Skills & Experience Required
Essential
A minimum of 10 years of relevant work experience required.
Strong proven experience as a Business Analyst within technical, operational, or OT environments.
In‑depth experience with Operations Telemetry, SCADA, remote monitoring, sensors, RTUs, PLCs, or data acquisition systems.
Experience delivering BA work within large-scale system replacements or transformation programmes.
Strong capability in:
Requirements engineering
Process modelling (BPMN)
Data and system flow mapping
Gap/impact analysis
Workshop facilitation
Ability to translate operational needs into clear, actionable system requirements.
Confidence engaging with engineering teams, field technicians, and operational controllers.
Excellent communication, documentation, and analytical skills.
Desirable
Experience in the water sector or other regulated utilities