Skills

Communication Stakeholder Management Trend Analysis

Job Specifications

Service Delivery Manager – Defence

Location: Bristol (predominantly on-site with some hybrid)

Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British Nationality)

We’re seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment.

Sitting within the IT function and working closely with Secure Operations, you’ll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.

What you’ll be doing

Build, recruit and lead a new IT Secure Operations Service Delivery team
Own and manage Incident, Request, Change, Problem and Escalation processes
Design and embed ITIL aligned service management processes
Drive continual service improvement through KPI reporting and trend analysis
Manage the Secure Operations run budget
Chair Change Advisory Boards when required
Define tooling and platforms to support secure service delivery
Create and maintain SOPs for key service functions
Lead service transition and onboarding of new services
Support secure internal working environments
Maintain appropriate security clearance for the role

What we’re looking for

Proven Service Delivery Manager
Background in defence, engineering, R&D or hi tech manufacturing environments preferred
Strong, well-rounded IT operations knowledge
Demonstrable experience building and leading teams
Excellent stakeholder management and communication skills
ITIL v4 Foundation certification
Experience working in security controlled environments
Knowledge of Microsoft enterprise environments
Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks
Strong vendor and supplier management capability
Understanding of telephony systems and software licensing models

If you’re an experienced service leader who thrives in secure, complex environments and wants to shape a growing function from the ground up, this is a standout opportunity.

About the Company

Everything we do at Frontier Resourcing is about partnering you with the best talent. We do this thanks to our skills, our knowledge and being able to provide clear and innovative solutions to your hiring. Our purpose is ultimately delivering talent solutions that improves your business. Discover how a partnership with Frontier Resourcing will allow you to build effective teams that drive successful change. Get in touch today - info@frontierresourcing.com Know more