Home
Jobs
iO Associates - UK/EU
Salesforce Service Cloud Specialist

Salesforce Service Cloud Specialist

On site

London, United kingdom

Full Time

02-02-2026

Share this job:

Score my CV

Skills

Communication Salesforce Customer Service

Job Specifications

Salesforce Service Cloud Specialist

Location - (London)

Role Summary:

We're hiring a Salesforce Service Cloud Specialist to improve customer service operations and internal efficiency. You'll work closely with cross-functional stakeholders to optimise processes, improve reporting, and enhance the overall service experience in a fast-moving environment.

Responsibilities:

Optimising Customer Service operations using Salesforce Service Cloud.
Managing Salesforce configuration, admin, and enhancements
Building reports and dashboards for visibility and insights
Supporting third-party integrations and improving service workflows

Essential Skills & Experience:

Hands-on Salesforce Service Cloud experience (Admin/Dev).
Exposure to Omni-Channel and Einstein Bot.
Strong reporting skills and stakeholder communication.

Desirable Skills & Experience:

Telephony or customer support tools.
Strong Excel/data skills.
Startup or scale-up experience

Ready to make a difference?

Interested in shaping better customer experiences? Apply now.

About the Company

Specialising in recruitment across the tech, digital, engineering, and government and defence sectors, iO Associates have extensive experience in securing the best talent to create the products and infrastructure of the future. Our dedicated team of highly experienced and knowledgeable consultants provide bespoke solutions, working with businesses to find the perfect fit across contract, interim, search, and permanent appointments. We offer end-to-end support, from Statements of Work and IR35 determination processes to full... Know more