Change Digital – Digital & Tech Recruitment

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Change Digital – Digital & Tech Recruitment
IT Support Analyst

IT Support Analyst

On site

Edinburgh, United kingdom

£ 18 /hour

Freelance

03-02-2026

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Skills

Communication Google Workspace Customer Service Networking

Job Specifications

IT Support Analyst - Contract – Edinburgh City centre (Onsite) £125 per day

Change Digital are recruiting on behalf of our technology client an experienced and proactive IT Support Analyst to join the team on a contract through to the end of 2026. Following recent team changes, our client are bringing in additional support to maintain service levels and ensure business continuity. If you're a hands‑on IT professional who delivers exceptional technical support and outstanding customer service and experience with macOS or Google Workspace is a bonus—not essential.

What You’ll Be Doing

• Provide friendly, responsive IT support to office‑based and remote colleagues

• Manage and resolve tickets in line with SLAs, helping prioritise support queues

• Troubleshoot and support meeting room AV systems

• Maintain accurate asset tracking and user access management

• Follow, update and create documentation for systems and processes

• Support a wide SaaS application stack, including user provisioning

• Assist with basic network troubleshooting (Wi‑Fi, LAN, connectivity)

• Resolve a wide range of technical issues from hardware failures to user account problems

What You Bring

• Proven experience in a hands-on IT support role

• Strong communication and interpersonal skills

• Experience supporting macOS and Apple hardware

• Confidence troubleshooting AV equipment to ensure smooth, “plug‑and‑play” meeting experiences

• Basic understanding of networking fundamentals

• Familiarity with SaaS administration

• Excellent problem‑solving skills and the ability to work independently

If you are immediately available and have the required skills, please forward your latest CV for immediate consideration.

About the Company

Change Digital is the digital & tech recruitment division of Change Recruitment, part of the Taranata Group. Our mission is simple. We help modern, forward-thinking businesses grow through recruiting the best technology and digital engineering talent. Whether you need a Digital Creative, Software Engineer, Cloud/DevOps Engineer, Data Scientist or Cyber Security expert, we’ve got the industry expertise to make the recruitment process smooth and simple. Acquire, engage and retain talent to innovate your business and stay ahea... Know more