Job Specifications
Position Overview
The Manager, Managed Security Services (SOC) is responsible for the successful delivery of high-quality managed security services in alignment with Statements of Work (SOWs) and service level commitments. This role provides leadership, mentoring, and active coaching to SOC analysts while ensuring exceptional customer outcomes, operational efficiency, and continuous service improvement. The position blends strategic leadership with hands-on technical expertise across SIEM, EDR/XDR, and global security operations in a hybrid environment.
Responsibilities
Lead day-to-day operations of SOC analysts and oversee 24/7/365 monitoring, including MSSP relationships
Define, maintain, and improve SOC playbooks, runbooks, SOPs, triage procedures, and knowledge base content
Enforce and manage SLAs, KPIs, and OLAs (e.g., MTTD, MTTR, alert quality)
Supervise incident investigations, root cause analysis, and quality assurance reviews
Drive process improvement initiatives to enhance efficiency, scalability, and service value
Ensure accurate resource assignment, workload prioritization, and scheduling aligned to SOWs
Lead departmental and customer-facing meetings, delivering clear and effective communications
Build and maintain strong customer relationships, managing escalations as a trusted partner
Coach, mentor, and develop team members through structured feedback, QA assessments, and performance management
Recognize and reward behaviors that improve customer loyalty and team collaboration
Support new service launches, RFPs/RFQs, customer onboardings, and service performance improvements
Prepare executive-level reporting and briefings on investigations and service metrics
Represent the organization at industry events and begin establishing thought leadership
Qualifications
Bachelor’s degree in Computer Science, Information Security, Engineering, Information Systems, or equivalent experience
7+ years of cybersecurity experience in a SOC, MSSP, or client-focused security environment
2+ years leading cybersecurity projects or initiatives with measurable business impact
Demonstrated experience managing SOC teams, incident response programs, or MSSP operations
Expert knowledge of SIEM, SOAR, EDR/XDR, IDS/IPS, vulnerability management, and cloud security platforms
Familiarity with Azure and/or GCP security controls
Experience with MITRE ATT&CK, penetration testing methodologies, and incident response
Strong analytical, problem-solving, and communication skills
Experience preparing briefings for senior leadership and customer stakeholders
Additional Requirements
Security certifications preferred (e.g., SANS GIAC/GCIH, EC-Council, CompTIA, CISSP, CISM)
Experience with ELK Stack, Windows and *nix systems, and log analysis
Programming Or Scripting Experience Preferred
Willingness and demonstrated ability to adopt and effectively use AI tools
QA implementation and oversight experience
Ability to work in a hybrid environment and participate in on-call or escalation support as required
Compensation
Salary Range: $140,000-$150,000
Vacancy
We have 1 available position for this role.
Perks And Benefits
Flexible work hours
Robust company-paid benefits
Generous time off package
A balanced approach to work and life
Stock purchase plan
RRSP program*
Work from home options
About the Company
We help the world communicate, innovate, learn and lead safe and healthy lives. Every day, our employees live our values of customer-centricity, integrity, innovation, respect, and teamwork to engineer reliable solutions that solve complex problems. That's Confidence. Engineered. A stable and growing company for 40 years, we are headquartered in Ottawa with offices and projects spanning North American and international markets. Visit calian.com to learn about the diverse products, services and solutions we offer to healthcar...
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