Job Specifications
Our mission
The system is broken. Sales should be an art of relationship building and strategy, but it has become a bureaucratic science. Exceptional talents have been turned into accountants, drowning in administration, CRM, and reporting. At Modjo, we exist to break these chains and transform the B2B sales profession. If you want to build the product that will make salespeople invincible and redefine an industry: Welcome aboard.
About Us
Imagine a sales team that works smarter, closes deals faster, and constantly grows its skills.
That’s what Modjo makes possible.
Modjo is an AI-powered platform that captures and analyzes sales conversations to help sales teams perform better: less admin, more impact. We give sales back to salespeople.
At Modjo, we’re not just building a product — we’re challenging how sales performance is defined, measured, and improved.
We believe performance doesn’t happen in dashboards. It happens in action.
Join us, and you’ll play a key role in shaping the future of sales for Mid & Enterprise companies across Europe, within a fast-growing and ambitious B2B SaaS company.
Our culture
Continuous learning : Raise the Bar (Excellence as a standard)
We care deeply about quality, in our product, our decisions, and the people we hire. “Good enough” isn’t good enough. We continuously challenge ourselves and each other to do better, think sharper, and aim higher.
Team Spirit, with Honest Feedback
We believe great teams are built on trust, candor, and collaboration. Feedback is not optional — it’s how we grow.
User First. Always.
Everything we build starts with the reality of sales teams in the field. We obsess over real user problems, not theoretical ones.
Entrepreneurial Mindset
We act like owners. We don’t wait for perfect conditions to move forward. Autonomy comes with accountability.
About The Role
We’re looking for a Customer Success Manager – Enterprise to own and scale the success of our Tier 1 customers, ensuring Modjo delivers measurable value across complex, high-impact organizations.
This is a strategic, high-impact role: you’ll be joining at a key moment in Modjo’s growth and will have real ownership over our Enterprise customer motion, long-term retention, and expansion strategy.
Your mandate is clear: drive adoption at scale, secure long-term partnerships with executive stakeholders, and influence the product roadmap through deep customer insights.
Your Mission
Enterprise Relationship Management
Own and manage a portfolio of 10–15 key Enterprise clients, with multiple stakeholders per account
Build strong, trust-based relationships with C-level, VP, and operational leaders
Act as the main strategic point of contact and ensure executive alignment over time
Strategic Customer Success & Adoption
Design and lead complex onboarding and deployment plans adapted to enterprise constraints (processes, security, scale)
Drive adoption across teams, geographies, and use cases
Ensure Modjo becomes a core, mission-critical tool in the client’s revenue stack
Passion for AI-powered products
Demonstrate a strong product mindset and genuine curiosity for AI
Translate customer needs into clear product feedback and opportunities
Be able to go deep with Product & Engineering teams, challenge ideas, contribute to feature discovery, and support feature development when needed
Act as an internal AI & Product ambassador for Enterprise use cases
Project Management & Execution
Lead cross-functional projects involving Product, Tech, Sales, and Customer teams
Structure complex rollouts, manage timelines, risks, and dependencies
Ensure high standards of delivery, communication, and follow-up
Retention & Expansion
Secure renewals and long-term commitments in collaboration with Account Executives
Identify expansion opportunities (new teams, features, geographies)
Build account plans with clear success metrics and growth trajectories
Voice of the Customer & Entrepreneurship
Be the voice of Enterprise customers internally, influencing roadmap and priorities
Proactively identify gaps, inefficiencies, and opportunities to improve how we serve Tier 1 clients
Take ownership, move fast, and help shape Modjo’s Enterprise motion from the ground up
Success after 12 months means
You have built strong, trusted relationships with 10–15 Tier 1 Enterprise clients, with clear executive sponsorship in each account
You have successfully deployed Modjo at scale across complex organizations (multiple teams, stakeholders, and use cases), with high and measurable adoption
You have secured renewals and long-term commitments across your portfolio, while identifying and driving meaningful expansion opportunities
You have become a key voice of Enterprise customers internally, influencing product priorities and contributing to the evolution of Modjo’s Enterprise offering
Tip: You’ve not only managed accounts — you’ve shaped how Modjo works with Enterprise customers.
Who You Are
3–6+ years of experie
About the Company
Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execution by detecting key information in all customer/prospect interactions.
This allows companies to gain insights into what is happening on the field, make the right decisions and achieve better results.
Modjo is trusted by +400 Europeans companies, among them Bouygues Telecom, Doctolib, WorkMotion, PayFit.
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