Job Specifications
JOB SUMMARY
Client is seeking an experienced Amazon Connect Specialist to support the design, development, and optimization of cloud-based contact center solutions. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and Python, with hands-on experience delivering scalable, secure, and highly available contact center solutions
RESPONSIBILITIES
Design, develop, and maintain Amazon Connect contact center solutions aligned with business requirements.
Configure and manage contact flows, queues, routing profiles, prompts, and integrations within Amazon Connect.
Integrate Amazon Connect with AWS services such as Lambda, S3, DynamoDB, CloudWatch, and IAM.
Develop and maintain Python-based AWS Lambda functions to support call flows, data processing, and integrations.
Implement and manage real-time and historical reporting, dashboards, and analytics.
Ensure high availability, performance, security, and compliance of contact center applications.
Troubleshoot and resolve production issues related to Amazon Connect and AWS services.
Collaborate with cross-functional teams including business, infrastructure, and security.
Support enhancements, upgrades, and continuous improvement initiatives.
Document solution designs, configurations, and operational procedures.
QUALIFICATIONS
Strong hands-on experience with Amazon Connect (contact flows, routing, integrations).
Solid experience in AWS Cloud Environment.
Proficiency in Python (especially for AWS Lambda development).
Experience with AWS Lambda, S3, DynamoDB, CloudWatch, IAM.
Understanding of REST APIs and system integrations.
Experience with CI/CD pipelines and Infrastructure as Code is a plus.
Excellent problem-solving and communication skills.
Preferred Qualifications
Prior experience working with healthcare or large enterprise clients.
AWS certifications (Associate or Professional) are a plus.
Experience with contact center analytics, IVR, and omnichannel solutions.
About the Company
Welcome to Intellectt, where the convergence of emerging technologies, domain expertise and innovation drives excellence. Intellectt is a leading provider of Engineering, IT, and consulting services. Our dedication to customer success and our ability to scale on demand have propelled us to become one of the fastest-growing companies in the technology services segment in the US, over the last five years. Intellectt offers deep domain expertise in manufacturing, medical devices, healthcare, banking, financial services and othe...
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