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Smart IT Frame LLC
Functional ServiceNow Consultant || McLean, VA or Plano, TX || Fulltime || Onsite

Functional ServiceNow Consultant || McLean, VA or Plano, TX || Fulltime || Onsite

On site

Mclean, United states

Full Time

28-01-2026

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Skills

Communication Go ServiceNow Test Facilitation

Job Specifications

Job : Functional ServiceNow Consultant

Location - McLean, VA or Plano, TX

Type - Full time

Summary

We are looking for a Functional ServiceNow Consultant with strong experience in ITSM processes, ITIL practices, and documentation. The role focuses on gathering requirements, designing ITSM workflows, and supporting functional configuration on the ServiceNow platform.

Key Responsibilities

Gather and document business requirements, user stories, and process flows.
Work with stakeholders to design ITIL-aligned ITSM processes (Incident, Problem, Change, Request).
Configure forms, SLAs, notifications, and Service Catalog items (functional).
Coordinate with technical teams for development and testing activities.
Prepare BRD/FRD, test cases, and support UAT and go-live activities.

Must-Have Skills

3–7+ years of experience as a Functional Consultant / BA in ServiceNow.
Strong knowledge of ITIL & ITSM modules.
Excellent documentation, communication, and workshop facilitation skills.
Experience in process mapping and functional configuration.

Good To Have

ITIL Foundation certification
ServiceNow CSA / CIS-ITSM
Experience with CMDB or Service Catalog enhancements

Thanks and Regards,

Vikram Singh

Talent Acquisition

Email: vikram@smartitframe.com

Phone: +1 (201) 201-3292

LinkedIn: http://linkedin.com/in/vikram-singh-561377176/

About the Company

Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors. Specializing in a comprehensive range of end-to-end services, including Artificial Intelligence (AI), Machine Learning (ML), IT ... Know more