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ServiceNow Business Analyst (HRSD Experience Mandatory)

ServiceNow Business Analyst (HRSD Experience Mandatory)

On site

Sunnyvale, United states

Senior

Full Time

28-01-2026

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Skills

Communication ServiceNow

Job Specifications

Title: Service Now Business Analyst (HRSD Experience Mandatory)

Duration: Full time

Location: Sunnyvale, CA

Roles and Responsibilities:

Overall 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects
6–10 years in ITSM/ITIL processes,.
Collaborate with stakeholders to understand customer experience goals and CSDM requirements.
Document functional requirements, user stories, and acceptance criteria.
Analyse existing processes and recommend improvements aligned with ServiceNow and ITIL standards.
Solution Design Support
Work with ServiceNow architects and developers to translate business needs into technical specifications.
Validate CSDM implementation for service mapping and data integrity.
Customer Experience Optimization
Define workflows and processes that enhance user experience across ServiceNow modules.
Ensure seamless integration of customer-facing portals and self-service capabilities.
Testing & Validation
Support UAT and validate configurations against business requirements.
Ensure quality and compliance with organizational standards.
Stakeholder Communication
Act as a liaison between business teams and technical teams.
Provide regular updates on progress, risks, and dependencies.

Required Skills & Experience:

Good experience working on HRSD(Human Resource Service Delivery)

Technical Knowledge:

Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures.
Understanding of CMDB and service mapping principles.
Process Knowledge:
Strong grasp of ITIL framework and customer experience best practices.

About the Company

Excelon Solutions is a true consulting partner to its valuable customers. Our mission is to act as an extension to the SME sectors, to aid in the successful Salesforce, AWS Services, VMware, Microsoft Azure, IT Services and IT transformation and technology initiatives. Excelon Solutions is a leader in truly flexible Salesforce, AWS Services, VMware, Microsoft Azure, IT Services and other I.T. business solutions. Through the company's innovative and targeted solutions we help you win customer loyalty and control costs by ... Know more