Job Specifications
Title: ServiceNow Developer with Agentic AI exp
Location: Santa Clara, CA (Hybrid)
Long Term Contract On C2C
About the job
Essential Functions
Designs, develops, and maintains automated workflows and solutions using ServiceNow's Agentic AI framework.
Creates artificial intelligence agents that can be used for various use cases in areas such as ITSM, CSM, and other business processes.
Utilizes ServiceNow's AI Agent Studio and AI Orchestrator, enabling the creation, management, and deployment of agents, coordinating their activities to perform tasks smoothly and efficiently.
Develops and maintains integrations between ServiceNow and other AI tools, data sources, and external systems using APIs (REST/SOAP) and Integration Hub.
Uses advanced artificial intelligence technologies, such as Large Language Models (LLMs), prompt engineering, and Retrieval- Augmented Generation (RAG) to enhance agent intelligence and performance.
Ensures that agents and workflows comply with ITIL best practices, company security policies, and data privacy regulations.
Continuously monitors, evaluates, and optimizes the performance and accuracy of AI agents and automated workflows.
Collaborates with cross-functional teams, including product managers, business analysts, and other developers, to understand
requirements and deliver effective solutions.
Maintains clear documentation on processes, configurations, and implemented solutions.
Project Tech Stack and Methodology Used:
ServiceNow Agentic AI, AI Orchestrator, AI Agent Studio, LLMs, RAG frameworks, vector DBs, Workflow Data Fabric, Raptor DB and, Agile/Scrum
Education
Bachelor's Degree BE or BS Degree in one of the following subject areas: Computer Science, Information Technology or related field Preferred
Work Experience
2-3 years of hands-on experience in software development and ServiceNow development, with a strong focus on AI integration hub and workflow automation.
3-5 years of practical experience with Agentic AI, LLMs, prompt engineering, RAG frameworks (such as LangChain, LlamaIndex), and vector databases.
3-5 years of experience with AI/ML models, especially applied to risk-based decision making and predictive analytics.
Bilingual, fluent in both English and Spanish
Skills Required
Strong analytical skills and ability to solve and optimize complex systems.
Previous experience with other ServiceNow modules such as ITSM and CSM.
About the Company
NextGenPros is an IT consulting company. Our deep expertise in product engineering, technology innovation and staffing solutions has helped clients turn IT into strategic assets. Whether you want to create digital products or want to formulate a strategic roadmap, we help you engineer your digital tomorrow. At NGP, we understand that business challenges are ever changing, and our goal is to deliver cost effective and time saving solutions.
From Discovery to Delivery, our team of experts will conduct a thorough analysis to u...
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