Skills

SIEM (Security Information and Event Management) Monitoring Training

Job Specifications

Primary Function:

This role operates within the Wingman Security Operation Centre and is dedicated to delivering specialized support to ‘major’ clients. The position focuses on serving our anchor customers and acting as their primary security consultant, providing tailored, proactive support to meet their specific operational and security needs all whilst delivering exceptional service to ensure long-term client retention.

There can flexibility for the right candidate around working location, this can be based from our Leeds office or the opportunity to work remotely with regular trips to Leeds when required is also an option.

Main Tasks:

Serve as the dedicated engineering contact for assigned major customers, ensuring their needs are understood, prioritised and addressed promptly.
Develop and maintain strong relationships with client stakeholders to understand their business objectives and security requirements.
Regularly review client environments to identify emerging threats, vulnerabilities, and improvement opportunities.
Sole ownership of the onboarding of major customers to ensure seamless integration.
Coordinate with the wider technical team to ensure timely and effective delivery of additional services where skills permit.
Detection rule creation, log source onboarding, tuning and building response plans / playbooks. 
Respond to customer requests for enhanced security monitoring and automation by assisting in the recommendation, deployment, and optimization of detection rules and response playbooks. 
Recommend and implement proactive measures to reduce risk and strengthen security.
Own and actively respond to escalated, complex cases supporting SecOps Analysts and Engineers where necessary.
Actively participates in the mentoring and training of SecOps Analysts, Specialists, Technicians and Engineers
Confidently creates, and adheres to, Standard Operating Procedures with an eye for continuous improvement.
Lead incident investigations for major customers, producing clear and actionable reports for post indecent review.
Identify opportunities to enhance Standard Operating Procedures within the Security Operations Team.
Ensure the delivery of exceptional service to promote long term customer retention.
Work closely with the Security Operations Manager to share best practice and ensure continuous improvement.

Personal Qualities:

A “Customer Centric” attitude, with the ability to communicate with both technical and non-technical parties effectively.
The ability to build credibility quickly with colleagues and customers.
Competent and confident in customer facing situations.

Qualifications & Experience:

A minimum of 5 years’ experience within Cyber Security.
Confident working with SIEM (Security Information and Event Management) and SOAR (Security Orchestration, Automation, and Response) tools to deliver successful security outcomes.
Confident in supporting all current service offerings.
Accredited with a high-level certification relevant to the role.
Experience in customer engagement, adept at identifying and addressing customer needs, and proficient at fostering positive client relationships.

History:

Cyber Security Specialists, SEP2 is an organisation providing advanced cyber security services solutions and tech-driven services powered by passionate and honest people.

SEP2 started out in Leeds as an organisation built to add value and do business the right way. We’ve grown, we’ve developed, and we’ve evolved, we’ve taken on experts to expand our knowledge base and technical skills, building a portfolio of accreditations and we’ve developed important relationships with our vendors.

SEP2 are an award-winning cyber-security specialist, whose success is built on five values:

Honesty
Passion
Tech Driven
People Powered
Committed to Doing Good

Every SEP2 colleague lives these values every day. We have a culture of passionate people who work as a team that will never leave a job incomplete. We believe in giving every member of our team responsibility. We nurture the desire to solve problems at the root cause. We encourage continuous improvement.

We’re here to beat the bad guys and we’re here for the long-term.

About the Company

SEP2 is an award-winning UK-based cyber security specialist service provider, powered by a dedicated team of experts available 24/7/365. As a leading UK based MSSP, we offer tech driven services powered by passionate and honest people. We specialise in Next-Generation Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and cloud security services, partnering with industry leading vendors such as Google Cloud, CrowdStrike, and Check Point. Secure your future with SEP2's innovative solut... Know more