Job Specifications
Role:: GCP Data Engineer/Architect
Geo:: Canada
Remote
Responsibilities
Data Engineering & Design
* Lead the architectural design and implementation of Google Cloud Platform data solutions, with a deep
focus on integrating and optimizing the Google CCAI suite (e.g., Dialog Flow, Agent Assist, CCAI Insights, CCAI
Platform) data and developing on the Looker Platform.
* Ensure the successful deployment and scaling of cloud-native data pipelines and services, adhering to best
practices in security, reliability, and performance.
* Develop comprehensive data adoption strategies, including migration plans, governance models, and cost
optimization initiatives.
* Stay current with Google Cloud advancements and recommend new services and features to enhance client
data solutions.
Google CCAI & Looker Implementation & Optimization
* Specialize in the end-to-end implementation and configuration of data pipelines for Google CCAI products,
translating business requirements into technical data solutions.
* Oversee the integration of CCAI data with existing contact center infrastructure, CRM systems, and other
enterprise applications, ensuring data quality and availability.
* Design, develop, and maintain Looker models, dashboards, and reports to provide actionable insights from
CCAI and other business data.
* Provide expert guidance on leveraging CCAI and Looker capabilities for improved customer experience,
agent efficiency, and operational insights.
* Troubleshoot complex technical issues related to CCAI data processing and Looker deployments and
provide hands-on support for resolution.
Technical Leadership & Mentorship
* Serve as a subject matter expert in Google Cloud data architecture, the Google CCAI suite, and Looker
Platform, providing technical leadership to project teams.
* Mentor and guide other engineers and architects on best practices for cloud data solution design,
implementation, and operations.
* Lead technical workshops and training sessions for internal teams and clients on Google Cloud, CCAI data,
and Looker technologies.
Client Engagement & Partnership
* Collaborate closely with clients to understand their business challenges and translate them into effective,
scalable cloud data and analytics solutions.
* Present complex technical concepts to both technical and non-technical audiences, articulating the business
value of proposed data solutions.
* Support pre-sales activities, including solutioning, effort estimation, and technical proposal development.
* Build and maintain strong relationships with Google Cloud representatives and partners.
Competencies
* Bachelor’s degree in Computer Science, Engineering, or a related technical field; advanced degree
(Master's) is a significant asset.
* Google Certified Professional Data Engineer certification is required.
* 5+ years of experience in cloud data architecture and engineering, with a strong focus on Google Cloud
Platform.
* Proven experience in implementing and optimizing data solutions for the Google Contact Center AI (CCAI)
suite (Dialogflow, Agent Assist, CCAI Insights, CCAI Platform).
* Demonstrated experience in developing and administering the Looker Platform, including LookML
development, dashboard creation, and user management.
* Deep understanding of cloud data warehousing (e.g., BigQuery), data lakes (e.g., Cloud Storage), data
processing (e.g., Dataflow, Dataproc, Cloud Composer), and ETL/ELT methodologies on GCP.
* Experience with Infrastructure as Code (e.g., Terraform, Cloud Deployment Manager) and CI/CD pipelines.
* Strong understanding of customer experience design, contact center operations, and key CX metrics.
* Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate
across diverse stakeholders.
* Strong problem-solving abilities and a practical, hands-on approach to complex technical challenges.
* Ability to work independently and as part of a high-performing team in a fast-paced environment.
About the Company
Envision Technology Solutions (ETS) is a leading staffing and recruitment firm specializing in providing top-tier talent and workforce solutions across industries. With a proven track record, we connect exceptional candidates with exceptional opportunities, helping businesses thrive and individuals achieve their career goals.
ETS has a team of highly skilled recruiters and industry experts with in-depth knowledge of different sectors. Leveraging our expertise, we identify, attract, and select the best candidates for clie...
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