Job Specifications
Role Overview:
This position will support the Legal Technology Solutions Lead in executing technology initiatives, maintaining legal platforms, and ensuring smooth day-to-day operations. Working under the direction of the Legal Technology Solutions Lead, you will assist with platform administration, documentation, testing, training, and cross-functional coordination to drive efficiency across the Legal department.
You will collaborate closely with Legal Operations management, IT, vendors, attorneys, and professional staff to support the implementation of technology-driven solutions.
Where You'll Provide Support:
Support Workflow Optimization: Assist in analyzing existing legal workflows and help implement technology-based solutions as directed.
Enable Automation Initiatives: Support the deployment of AI tools and automation to improve productivity.
Maintain Platform Operations: Assist with the administration, configuration, and troubleshooting of core legal tech platforms, including Ironclad, DocuSign, Onit, and JIRA.
Support Analytics & Reporting: Help build and maintain dashboards that track KPIs, technology adoption, and tool performance.
Facilitate Collaboration: Support cross-functional alignment with IT, Finance, and other teams to ensure smooth technology operations.
Assist Knowledge Management: Help maintain document management systems and knowledge-sharing tools.
What You'll Do:
Platform Administration Support: Assist with configuration, maintenance, and security for Ironclad (CLM), Onit (matter management), Legal Tracker (e-billing), JIRA, and related tools under the guidance of the Legal Technology Solutions Lead.
Requirements Documentation: Support requirements gathering activities by documenting business needs, creating process flows, and maintaining technical specifications.
Access Management: Manage user provisioning, role-based access controls, and security permissions across legal technology platforms.
Leverage AI for Efficiency: Utilize AI tools and assistants to accelerate documentation, automate repetitive workflows, enhance data analysis, and deliver results faster without compromising quality.
Reporting Assistance: Help design and maintain dashboards that track KPIs, tech adoption metrics, outside counsel spend, accruals, and budget forecasts; provide regular reporting support.
Implementation Support: Assist with technology implementation projects by coordinating tasks, tracking timelines, and supporting vendor relationships.
Testing Coordination: Design test scenarios, coordinate business acceptance testing and UAT activities, and document results to ensure quality delivery.
Vendor Coordination: Serve as a point of contact with technology vendors for issue resolution and routine requests; escalate complex matters as needed.
Training & Enablement Support: Prepare training materials, deliver demos and training sessions, and create self-service resources to help users adopt legal technology effectively; provide UAT support.
Project Coordination: Support project activities by managing timelines, coordinating resources, and tracking deliverables.
Operational Support: Assist with day-to-day operations, troubleshooting, and continuous improvement initiatives.
Required Qualifications:
Bachelor's degree required
5+ years of experience in a law firm, corporate legal IT department, or Legal Services provider in a legal tech - business system analyst capacity
Ironclad experience is required
Demonstrated experience administering legal software and knowledge-management tools
Hands-on configuration and support experience with at least two of the following: Ironclad (mandatory), Onit, DocuSign, JIRA, or similar CLM/Legal spend management platforms
Proven ability to gather and document business requirements and support technical implementations
Proficient in leveraging AI tools (e.g., ChatGPT, Claude, Perplexity) to expedite work, automate tasks, and deliver high-quality results efficiently
Experience conducting business acceptance testing and coordinating UAT activities
Strong ability to collaborate effectively with internal and external stakeholders, including vendor coordination
Excellent organizational skills with the ability to manage multiple priorities and support concurrent projects
Clear and concise interpersonal, verbal, and written communication skills
Self-starter who can work independently while taking direction from leadership
About the Company
TechDoQuest is a modern IT consulting and delivery partner helping businesses scale faster with smarter technology and global execution. With operations across Canada, the U.S., and India, we specialize in: IT Consulting & Advisory Custom Software Development Cloud & DevOps Services Building and Managing Global Capability Centers (GCCs) At TechDoQuest, we combine strategic insight with hands-on execution -- delivering lean, cost-conscious, and scalable solutions that drive measurable business outcomes. Whether you're a start...
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