Job Specifications
About The Role & Team
This is a 12 month fixed term contract covering an employee secondment in another areas of the business.
The Store Manager plays the role of a brand ambassador by representing the Disney brand to the Cast and Guests.
Develop a high energy work environment that supports the achievement of all Company goals and initiatives.
Inspire Cast and Store Management Team to achieve maximum performance levels through daily feedback and performance management.
Lead the team in fostering teamwork and collaboration among Store, peers and Home Base partners.
Drive a team to achieve exceptional financial results through motivating the Cast, scheduling effectively and controlling expenses.
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Supervise the Leadership team and Cast in the use of innovation, creative language, technology and product to bring stories to life for internal and external Guests.
Lead and perform scripted and non-scripted events for Guests and Cast Members in both one on one and group settings.
Perform the Sales Manager role by holding Cast accountable for sharing knowledge, enthusiasm and passion for the Disney brand with internal and external Guests.
Inspire others to achieve results through a sense of purpose, a spirit of cooperation and personal growth, especially while performing the Stage Manager role.
Plan and oversee product placement to ensure adherence to Stage Set guidelines, fits Store architecture and contributes to the overall story being told.
Ensure that Store is neat, clean, organized and that all maintenance issues are addressed in a timely manner.
Cultivate an environment that is inclusive of all Cast Members and the talents that they bring.
Support and participates in initiatives that give back and have a positive impact on the internal (Store) community and the external community.
Adheres to all Company directives which promote the protection and preservation of the environment.
Develop innovative ideas and encourages creative thinking for establishing best practices that will enhance the environment.
Is open with all who interact with the brand. Treats everyone with dignity and respect at all times.
Encourages people to work in a way that is fair, honest and trustworthy by being a role model.
Show
Analyse and monitors sales results of product to determine action plans to drive sales based on product placement.
Maintain impeccable, Company directed visual standards, incorporating in Store technology, through Cast accountability.
Monitor Cast execution of merchandise flow including shipment processing, recovery & replenishment and visual standards to ensure all processes are efficient.
Provide feedback and coaching to ensure Disney brand standards are consistently achieved.
Establish the Guests, both internal and external, as the number one priority to ensure that positive, memorable experiences are achieved.
May periodically perform sales support and Guest service during scheduled shifts.
Coach Store leadership and models how to adapt to the ever changing environment, different Guest needs while continually providing Exceptional Guest Service.
Cultivate positive, trusting and effective working relationships within the Store, District, Region, Zone and executive partners. Uses these and all resources, to develop strategies and solutions.
Contribution
Make sound business decisions that balance competing priorities. Choose the best strategies after evaluating all options and by using the filter of what is best for the Guest, both internal and external.
Create strategies that drive positive results in key performance indicators including sales, conversion, ADS and preventing loss.
Think strategically when evaluating business trends, forecasting sales and approving/flexing the schedule to leverage payroll to appropriately meet the needs of the business and adhere to payroll budget.
Set strategies to drive gross margin performance by ensuring that new, high margin product gets prioritized Stage placement, replenishment and receives focused selling efforts.
Perform daily Store opening and closing procedures balancing all Store funds.
Control expenses to positively impact the Store’s contribution including store labour and manages efficient loss prevention procedures.
Champion adherence to all SOPs including all aspects of Health and Safety to protect Company assets and to comply with Company policies and procedures, and employment laws.
Required Qualifications & Skills
Demonstrated ability to develop and lead a team that drives results
Demonstrated ability to manage multiple business priorities through time management, prioritisation and organisational skills
Prior management experience in retail pref
About the Company
Add your own chapter to our story.
At Disney Store, we design and source a premiere assortment of high-quality and unique merchandise that represents the Disney brand. From toys to costumes, and pajamas to snowglobes, Disney Store has offered a premium selection of exclusive product to guests for more than 25 years.
The first store opened in Glendale, California in 1987. Since then, we have opened more than 300 Disney Stores across Europe, North America and Japan. Each year, more than 225 million people visit Disney Store,...
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