Job Specifications
Work Location:
Toronto, Ontario, Canada
Hours
37.5
Line Of Business
Enterprise Enabling Functions
Pay Details
$59,500 - $84,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
KEY ACCOUNTABILITIES
Provide business application management related support. May be responsible for operational process support, application reporting, issue logging, issue status reporting and support on requirements gathering.
CUSTOMER
Responsible for executing day to day operations (policies and procedures) and administrative support to multiple applications owned and managed including access management
Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's project delivery methodology and other enterprise application / data lifecycle practices
Provide on-going support to various business partners and users on applications
Provide support and input scorecard/dashboard key performance metrics and operational monitoring on applications for business partners
Manage and support on all Business Operation documentation that is required
Continuously identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Responsible for implementing enhancements to existing workflows to ensure automation, efficiency improvements and standardization for a streamlined, efficient operational processes
Define and execute change management to ensure changes introduced by projects are transitioned into BAU both internally (i.e., Operations) and externally (i.e., consumers of customer data/information)
Assist in the execution of BAT testing for projects and/or release maintenances
SHAREHOLDER
Accountable for adhering to the EPMO project management methodology
Ensure adherence to the Data Governance Framework
Demonstrated ability to build relationships within the team and with key stakeholders
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
Continuously enhance knowledge of business domains and their products/services
Support the development of business cases including benefits identification
EMPLOYEE / TEAM
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally
Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees
BREADTH & DEPTH
Professional role with focus on providing functional specialized business application management activities, advisory or process / program support for own area of specialty within defined parameters
Requires sound knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
Sound knowledge of bank's PDLC methodology, business testing and project management
Requires sound conceptual knowledge of practices and procedures for own field of specialty
Solid understanding of business / functional drivers and processes supported for own area
Solid analytical and problem-solving skills to Investigate and recommend potential solutions, ensures processes and functional programs are implemented
May lead small project
About the Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to l...
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