Job Specifications
Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology.
At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category-leading destination for every fashion shopper.
The Role:
We are looking for an Onboarding Manager to help us scale our transformation into a fully checkout enabled fashion shopping platform, with operational excellence at its heart. This role is responsible for orchestrating the complete end-to-end onboarding journey for fashion retailers and brands integrating with Lyst's Checkout platform.
Reporting to SVP Operations, this is a high-touch collaborative role working with commercial, product & technical and operational stakeholders to ensure seamless and timely onboarding.
The main objective is to ensure a high-quality and scalable onboarding process for all partners integrating onto our checkout platform. This involves driving communication, coordination, and swift issue resolution from the initial pitch through to full operational launch.
Success in this role will see:
Partners launching on time with high satisfaction to minimize post-launch issues
Onboarding is smooth, predictable, and well-communicated with both partners and internal stakeholders
Onboarding processes are continually optimised for speed, quality, and scalability
Strong collaboration with all relevant teams ensures partners are set up for long-term success
We are therefore looking for someone with a range of skills including:
Project Management
Internal & External Stakeholder Management
Cross-Functional Coordination
Process Optimisation
Responsibilities:
Lead the execution of the end-to-end onboarding journey for new checkout partners, ensuring each step is delivered with quality, efficiency, and clarity
Participate in pitch and onboarding calls with the Partner Acquisition Manager, acting as the technical liaison and translating complex requirements into simple, actionable language
Drive structured communication and expectation-setting across the onboarding lifecycle, ensuring all stakeholders — internal and external — remain aligned and informed
Manage multiple onboardings simultaneously, using clear timelines, milestones, and communication cadences to maintain momentum and transparency
Work closely with partnerships, engineering, product, operations, legal, and commercial teams to remove blockers and keep partners progressing smoothly toward launch
Proactively identify risks, dependencies, and bottlenecks, escalating early and proposing solutions to keep launches on track
Validate with technical onboarding executives that partner integrations meet Lyst's technical, operational, and compliance standards before go-live
Monitor and report on onboarding performance metrics (time to launch, partner satisfaction, early adoption), using insights to improve predictability and quality
Develop and enhance onboarding processes, documentation, and tooling to improve efficiency, scalability, and partner experience
Provide concise, timely updates and enable data-driven decision making for internal stakeholders
Requirements
Proven experience in partner onboarding, implementation, customer success, or project management within a technical or platform environment
Strong relationship-building and communication skills, with the ability to translate complexity into clarity
Demonstrated ability to manage multi-stakeholder projects, prioritise effectively, and bring structure to fast-moving or ambiguous situations
Analytical and curious mindset, able to diagnose issues, spot patterns, and collaborate cross-functionally to resolve problems
Comfortable engaging with technical concepts such as APIs, integrations, and data flows — and confident working alongside engineers and product teams
Highly organised, detail-oriented, and committed to delivering a predictable and high-quality partner experience
An agile and continuous improvement mindset: you enjoy refining processes, simplifying workflows, and creating scalable systems
A creative problem solver who thrives in a collaborative environment and is energised by Lyst's mission to transform the future of fashion shopping
Experience working