Skills

Communication Leadership Sales Training Analytical Skills ERP Systems

Job Specifications

ROLE: Technical Support Engineer

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

HOURS: 40 hours per week, Monday - Friday

SALARY: Highly competitive salary, Company Vehicle and excellent benefits

BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount

BASE: Field Based - Office Site, Dewesbury

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting for an additional Technical Support Engineer to join Alunet, part of the Eurocell Group.

This role will play a key part in supporting both our external customers and our internal Sales Team.

As a Technical Support Engineer, you will provide expert guidance and strategic leadership across all technical support and training activities within Allunet. You will support customers with technical queries, product understanding, and first-time installations, ensuring they receive an exceptional experience and the highest standard of technical assistance.

What Our Technical Support Engineers Do

Provide comprehensive technical support across the business

Ensure timely and effective resolution of issues

Coach, mentor, and upskill internal teams to strengthen technical capability

Drive continuous improvement

Lead and support colleagues to work innovatively, promoting collaboration across and between teams

Deliver hands-on operational support as needed, including phone-based and on-site technical assistance to customers

Maintain and enhance technical knowledge across the organisation by conducting training needs analyses and delivering targeted training at individual, team, and organisational levels

What We Need From Our Technical Support Engineers

In-depth knowledge of aluminium door and window systems

GGF or FENSA qualification, or willingness to work towards achieving it

Strong analytical skills, with excellent verbal and written communication abilities

Previous experience preparing reports and delivering presentations

Experience of working with an ERP systems

Intermediate proficiency in Microsoft Office applications

Commercial awareness relevant to the sector and local area could be an advantage

Flexibility to accommodate overnight stays as required by business needs

What We Offer Our Technical Support Engineers

You will be rewarded with a very competitive basic salary

25 days holiday, plus xlqdzyr statutory holidays - normally 33 days in total each year

Free Healthcare plan for all employees

Enhanced Maternity and Paternity benefit

Free Life Assurance Plan of 3x your Annual Salary

Christmas shutdown

Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success

Company Pension Plan

Employee discount on Eurocell products

Discounts across many well-known online and high street retailers

A blend of training, including e-learning and on the job training to help your career development

Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it

Colleague Referral Programme; we pay you for successfully referring people to join our team

Excellent opportunities to grow with us, and progress your career

About the Company

One of the youngest yet most dynamic PLCs listed on the London Stock Exchange (LSE), Eurocell is the UK's leading manufacturer, recycler and distributor of PVC-U profiles and a pioneer of energy-efficient, sustainable design and practice. We were the first PVC-U fenestration extrusion company to float on the main market of LSE, and there are two burgeoning main divisions in the company: Eurocell Profiles and Eurocell Building Plastics. Eurocell Profiles designs and manufactures all PVC-U window, door and roofing products, w... Know more