Job Specifications
Technology Support Engineer - FULLY ONSITE IN GLASGOW - INSIDE IR35
(Information Technology Operations)
Role Overview
We are seeking an experienced Technology Support Engineer to support, operate, and scale a cloud-native data platform running in AWS environments.
The role focuses on driving platform reliability, resilience, and operational excellence through automation, disaster recovery testing, observability, and proactive SLO/SLI/SLA management, while providing day-to-day operational support to internal platform users.
You will work closely with platform and engineering teams to embed reliability-by-design, reduce operational toil, and continuously improve availability and performance.
Key Responsibilities
Design, build, and maintain automation for infrastructure provisioning, platform operations, and incident response using Infrastructure as Code (IaC) and CI/CD pipelines
Lead resiliency and disaster recovery (DR) planning, including DR drills, failure testing, and recovery validation across cloud and data platform components
Define, implement, and monitor SLIs, SLOs, and SLAs for critical platform services and data pipelines, using error budgets to guide reliability improvements
Build and operate observability solutions including metrics, logs, traces, dashboards, and alerting to support proactive issue detection
Collaborate with platform and engineering teams to integrate SRE and operational best practices into platform design and delivery
Perform root cause analysis (RCA) for incidents and drive continuous improvement to enhance platform stability, scalability, and performance
Own and resolve incidents and service requests raised by internal consumer teams, providing hands-on operational support while identifying recurring issues and automating long-term fixes
Required Skills & Experience
Practical experience applying Site Reliability Engineering principles, including SLI/SLO/SLA design and operational reliability management
Strong hands-on experience with AWS in production environments (eg EC2, S3, IAM, VPC, monitoring services)
Experience implementing and operating monitoring, logging, and alerting solutions
Hands-on experience with automation and Infrastructure as Code (Terraform, CloudFormation, or similar tools)
Scripting experience using Python and/or Bash
Exposure to cloud-based data platforms and analytics workloads
Nice to Have
Experience conducting disaster recovery testing, resiliency validation, or chaos engineering in cloud environments
Familiarity with CI/CD pipelines and GitOps practices
Background supporting large-scale data or analytics platforms
About the Company
Skillfinder International was founded in 2003 establishing itself as a trusted partner to our clients in the Technology & Financial Services arena.
We provide business and technology professionals either through recruitment or consulting services.
We are specialists in various niche markets including:
• Investment Banking
• Fund Management
• Private Banking / Wealth Management
• Banking Operations
• Digital Technologies
• FinTech – Development, Infrastructure & Support
• Risk & Regulatory Compliance
• AI, Machine Learning,...
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