Job Specifications
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Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role
Desktop Support Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc.
Your responsibilities:
Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc.
Incident handling: including troubleshooting, break fix; follows incident management process.
Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
Software application support for applications both commercial off the shelf and customer developed.
Perform ICMS and PC sign off on every PC deployment and collection
Assist in end user support or consultations.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Receive, diagnose, assess and resolve Deskside Incidents
IMAC’s - Prepare new and existing equipment for deployment
Move existing equipment (PC, notebook, Thin Client, network printer etc.…) and update configurations, as necessary.
Change an existing hardware/software component and verify functionality upon completion
IMAC Update in CMDB
Install and configure hardware/software as requested in the IMAC record and verify functionality upon completion (software which could not be installed by SCCM)
Your Profile
Essential skills/knowledge/experience:
Strong English proficiency and inter personal skills.
Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc
Experience in Windows & non-Windows Operating environment
Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.
Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).
Creation/restoration of images and up gradation of patches using SCCM.
Ability to participate in the design, architect and engineering of software deployments/installation process.
Demonstrated ability to provide user support by means of remote access tools.
Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them.
Knowledge on Asset management.
Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or in